Customer Service Specialist

Who We Are

At CPC (Colder Products Company), were not just connecting fluid lines were connecting people, ideas, and possibilities. For nearly 50 years, weve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

But what sets us apart? Our people.

Were a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, were growing fast, and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Specialist I, youll be at the forefront of shaping our organizations success. This isnt just a job its a career move where youll thrive, learn, and enjoy coming to work.

Responsibilities:

• Ensure customer satisfaction when interacting with both internal and external customers
• Respond timely and professionally to inquiries from customers, channel partners and sales. Inquiries may include but are not limited to purchase order status, order change requests, product lead times, custom product updates, billing, pricing, audit, basic product information, website functionality, company information, product compliance
• Complete communications in a timely, thorough manner
• Make consistent informed decisions utilizing process, policy guidelines and customer needs
• Handle Customer Return Material Authorizations (RMAs) associated with customer complaints and quality investigations
• On Time Delivery:
• Work with internal teams regarding supply, demand, and customer communications
• Responsible for managing Oracle exception and available-to-promise process to provide customers with the most accurate dates throughout the sales order cycle
• Proactively manage open customer sales orders to meet delivery dates and provide communication to customers
• Document all activities in Microsoft CRM Cases, to include accurate coding of issues and provide follow-up to resolution if within scope of Specialist responsibilities
• Provide back-up support to Customer Service workflow teams and order entry processing as needed
• Performs other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

• Bachelors degree in business, marketing, communications, supply chain or commiserate experience of 5 years in customer service.
• Experience in a manufacturing customer service team is advantageous.
• Excellent interpersonal and communication skills, both oral and written
• Demonstrated success in building relationships with internal and external customers
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred Skills:

• 2+ years of Oracle experience
• 2+ years Microsoft CRM experience

Why Youll Love Working Here

Our Culture

At CPC, our people arent just employees, theyre the driving force behind our success. Weve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. Its not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees growth, well-being, and success. This isnt just a workplace; its a community where youll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you . Whether youre looking to expand your skills, take on new challenges, or advance your career, were here to support you. We offer:

• Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

We get it work is important, but so is life outside of it. Thats why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include:

• Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

• Health & Wellness:
  • Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
  • Health Savings Account (HSA) contributions for eligible plans.
  • Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
  • Onsite gym & wellness programs to help stay active and healthy.
• Financial Benefits:
  • 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future.
  • Referral bonuses get rewarded for connecting talented friends and family to CPC job openings.
• Pay Range: $55,000.00 - $65,000.00 / Bi-Weekly
  • This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
• Bonus Eligibility: No

Join Us

If youre ready to be part of an innovative team that values connection and collaboration, we want to hear from you!

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the positions responsibilities, a candidates work experience, a candidates education/training, the positions location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package of eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits, parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid time off beginning at 120 hours annually, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: Americas : United States : Minnesota : Arden Hills

Work Arrangement: Hybrid

Pay Range: $55,000.00 - $65,000.00 / Bi-Weekly

Sub Division: Marketing

Job Requisition ID: 62117

Job Function: Customer Service

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