Guest Services Representative

Guest Services Representative Department: Unity- Guest Services Location: Unity Hospital Hours Per Week: 40 Schedule: Tuesday-Saturday | 12:00pm-8:30pm SUMMARY Serves as point of entry contact person to welcome and assist patients and visitors to the Hospital. Provides superior customer service by modeling the mission and vision of Rochester Regional Health. RESPONSIBILITIES: Anticipate customer needs and deliver courteous, helpful, welcoming services to all who visit the Hospital. Register all visitors in CareConnect for those visiting patients. Responsible for answering phones, for general hospital information, patient information and/or transferring call to patient's rooms. Assist patients and guests in navigating their stay. Escort guests to their destination if needed, providing wheelchair or other assistance as necessary. Assist guests by providing accurate and helpful connections and potential solutions within the hospital and throughout our local community. Deliver mail, packages and flowers as needed. Responsible for answering the department hotline. Serve as a point person of for questions and service recovery; coach, train and guide volunteers as needed. Collaborate with hospital departments to provide cohesive and seamless customer service experience. PREFERRED QUALIFICATIONS: Associates degree preferred Excellent communication and computer skills. Able to demonstrate the ability to deliver excellent customer service both internally and externally. Able to adapt quickly to change and multi-task simultaneously. Strong organizational and interpersonal skills. Able to work flexible schedule. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations. PAY RANGE: $16.75 - $17.55 CITY: Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It's vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.