Automotive Sales Receptionist

Empire Automotive Group Jeep Chrysler of West Islip

Sales Receptionist
Be the First Impression That Inspires Loyalty.

Empire Jeep Chrysler is seeking a poised and personable Sales Receptionist to serve as the welcoming face of our showroom. If youre driven by great conversations and thrive in a fast-paced, customer-focused environment, we want to hear from you.

As the first point of contact for our guests, you'll set the tone for an exceptional sales experience. Were looking for someone who is friendly, attentive, and passionate about making every customer feel valued from the moment they walk in.

At Empire Chrysler, Jeep, we dont just offer jobswe build lasting careers. We provide a clear path for growth and advancement across the organization. As part of the fastest-growing automotive groups in the country, we value your drive and dedicationand we reward it with real opportunities to thrive.

Bring your energy. Bring your enthusiasm. Bring your best.

Responsibilities:

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealerships CRM, as well as phone, text, and email communication channels.
• Build and maintain trust with both customers and team members.
• Accurately document and track customer concerns through to resolution.
• Proactively engage customers by identifying their needs before being prompted.
• Collaborate with fellow dealership staff to resolve customer questions and concerns.
• Develop a strong understanding of the manufacturers standards for customer satisfaction.
• Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.

Qualifications & Requirements:

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
• Minimum of one year of experience in customer-facing or phone-based service roles.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
• Receptive to constructive feedback and committed to ongoing personal development.
• Availability for a MondaySaturday daytime schedule, with flexibility to support holidays and weekends if needed.
• Proficient multitasker with strong computer skills, including Microsoft Office.
• Maintains a clean, organized, and detail-oriented workspace.

The job descriptions and responsibilities above will be required but not limited to any other job- related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

West Islip Chrysler Jeep 555 Sunrise Hwy, West Islip, NY 11795

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!