Receptionist & Records Processor

DUTIES & RESPONSIBILITIES:

• Operate a multi-line switchboard, efficiently answering, directing, and documenting incoming calls.
• Greet and assist patients, guests, and vendors; verify credentials and issue visitor badges in alignment with security protocols.
• Provide courteous and effective support to employees, visitors, and callers, ensuring professional front-facing experiences.
• Manage daily mail flow: collect, sort, distribute, and apply appropriate postage.
• Sign for special deliveries and promptly notify intended recipients.
• Coordinate print jobs with Agency partners and vendors; gather quotes and oversee order placement.
• Maintain copier supplies and report issues.
• Process medical record and billing requests following HIPAA guidelines; scan and archive requests in secure databases.
• Respond to patient, attorney, and walk-in inquiries; fulfill legal requests including subpoenas submitted to courts.
• Communicate daily updates on request handling and any delays to the chain of command.
• Oversee and improve records management workflows to support regulatory compliance and operational efficiency.
• Serve as a HIPAA/PHI compliance advisor and contribute to training initiatives.
• Assist the Safety and HR departments with projects, assessments, new hire onboarding, and Agency-wide events.
• Participate in Agency improvement teams to support innovation and process refinement.
• Maintain and distribute the internal phone extension list.
• Help prepare and maintain safety programs, manuals, and policies.

PHSYICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for prolonged periods, maintain hand and finger dexterity, view a computer screen for extended periods, listen to and comprehend instructions, sustain concentration for tasks requiring attention to detail, and occasionally reach, stoop, kneel, stand, walk, crouch or crawl. While performing the duties of this job, the employee may be required to lift or carry light objects, up to 25 pounds.

EDUCATION/EXPERIENCE:

• High School Diploma or equivalent required
• Six or more months of experience preferred
• Excellent verbal communication skills
• Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
• Maintain acceptable attendance and adhere to scheduled work hour
• Working knowledge preferred but not required of all Microsoft Office products to include but not limited to: Word, Excel, PowerPoint, Access and Outlook
• Other software knowledge preferred but not required includes OnBase, TriTech and Siren
• Knowledge of HIPAA laws is helpful

Interested applicants must complete the online application and upload a resume NO LATER THAN August 8th, 2025 to be considered for the position.

SALARY RANGE. starting $21.01/hr; additional based on experience

If you have any further questions, please reach out to the recruiter: Ndidi Okafor at ...