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Housekeeping Inspector

Spark by Hilton Germantown Washington DC North

20260 Goldenrod Lane

Germantown, MD 20876

Hotel with 177 Rooms

Managed By B.F. Saul Company Hospitality Group

Full-Time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons', and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.

Responsibilities:

Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.

Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.

Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initiatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications

Education: High school diploma or GED preferred.

Experience/Knowledge/Skills/Abilities: Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred.

Physical: Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

Benefits

Well-Being Benefits

Sick Policy

Weekly Pay

Long Term Planning:

401(k) Retirement Program

Paid Life Insurance

Team Member Programs:

Employee of the Month/Year

Annual Performance Appraisals and Wage Increase Opportunities

Annual Team Member Banquets

Annual Team Member Engagement Survey

Discounted Room Rates for Team Members, Family and Friends

Complimentary Room Stays

$19 - $19 an hour

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Posted July 28, 2025

13

Spark by Hilton Germantown Washington DC North

Our Hotel

Find us in Germantown, just off I-270 and less than a mile from dining and entertainment. We're right next to The Highlands at Germantown Event and Meeting Center and within five miles of Maryland SoccerPlex and Clarksburg Premium Outlets. Washington D.C is a 45-minute drive away. Enjoy our free breakfast, pet-friendly rooms, and 24-hour fitness center.