Guest Services Agent

4745 Transformation Way
Jacksonville , FL 32224

We are hiring a Guest Services Agent

This is a hybrid role combining responsibilities of both a Bellperson and a Concierge. The ideal candidate will provide exceptional guest service by assisting with luggage handling, valet coordination, and transportation arrangements, while also delivering knowledgeable, proactive concierge services such as dining recommendations, local area guidance, and guest itinerary support. This position requires a warm, welcoming demeanor, strong communication skills, and a passion for delivering a memorable guest experience from arrival to departure.

We are looking for people that have a passion to serve others! Working in our guest reception area means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

• Greet arriving guests at the hotel entrance in a courteous and professional manner.

• Assist with luggage handling, transportation of items to and from guest rooms.

• Provide valet and parking assistance when needed.

• Escort guests to rooms, explaining hotel features, amenities, and emergency exits.

• Store luggage and manage deliveries and pickups as required.

• Maintain cleanliness and organization of the lobby and front drive area.

• Assist with setup for special guest requests and group arrivals/departures.

• Provide knowledgeable recommendations on local dining, shopping, attractions, and events.

• Arrange for transportation, tours, dining reservations, and other guest requests.

• Serve as a local area expert, assisting guests in customizing their stay.

• Respond promptly to guest inquiries both in person and over the phone/email.

• Maintain an up-to-date concierge book or database with current area information.

• Offer thoughtful service that anticipates and exceeds guest expectations.

• Maintain strong relationships with local vendors, service providers, and attractions.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. Its important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Wage: $15 per hour + tips

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.