Part-Time Receptionist - Won Clinics

The position is up to 15 hours per week. Candidates must be available for at least two Saturdays a month and to fill in for vacations and call-outs as needed. The Won Institute of Graduate Studies is a unique educational center that offers degrees in Acupuncture, Chinese Herbal Medicine, and Won Buddhist Studies. In addition, it provides an array of programs for the public: meditation, religious studies, nutrition, health, stress reduction, and continuing education.

All clinic receptionists must sign and abide by confidentiality agreements and HIPAA & OSHA standards. The position requires a background check. An associate's degree is required. A high school diploma with five years of experience in customer service and/or clinical reception will be considered. This position reports to the Administrative Assistant.

Responsibilities:

• Creating appointments for several clinics, including appointment reminders, follow-ups, and edits on Google Calendar.
• Answering & checking phone messages of clinic and Institute phone lines and effectively directing/screening calls to the appropriate department
• Answering & checking clinic emails in an efficient and timely manner
• Forwarding institutional emails to the appropriate department
• Receiving & delivering Institute postal mail & packages
• Making copies of clinic paperwork as needed
• Coordination & tracking of events
• Collecting and recording daily finances for clinics and events
• Aid patients, students, staff/faculty, and guests with checking out clinic retail items and Won Shop items
• Provide training, as needed, to students using the Google calendar for appts
• Preparing Extended Acupuncture Receipts for patient reimbursement, documentation, & insurance companies
• Must be trained in and abide by FERPA, HIPAA, OSHA, and Title IX requirement

Personal Skills:

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint)

• Proficient with Google Suite (Docs, Sheets, Slides)

• Attention to detail and accuracy in data entry and proofreading

• Ability to work independently with minimal supervision

• Strong customer service skills with a friendly and professional demeanor

• Integrity: highest standard of discretion and maintaining confidentiality

• Demeanor: clear and slow speaking voice, articulate, pleasant, patient, helpful, precise

• Flexible; ability to gracefully shift from one activity to another when asked

• Good follow through; finishing tasks after interruptions

• Ability to work with several different people who may be directing reception activities

• Comfort working with a diverse student body and staff