Room Reservation Agent

Sea Containers London

Room Reservation Agent

Full-Time

Sea Containers London

London, United Kingdom

A property of: Lore Group

Posted July 23, 2025 by Lore Group

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JOB DETAILS

A lifestyle Hotel based on London's eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

We're looking for a detail-oriented and guest-focused Room Reservations Agent to join our central reservations team, supporting both Sea Containers London and One Hundred Shoreditchtwo of the capital's most iconic lifestyle hotels.

This is an exciting opportunity to be part of a dynamic commercial team where you'll play a key role in delivering exceptional guest experiences right from the first interaction.

What You'll Be Doing

Handling inbound room reservation enquiries via phone, email, and booking channels

Delivering warm, professional, and efficient service to all guests and partners

Converting enquiries into bookings while upselling where appropriate

Accurately inputting and managing bookings within the PMS and reservations system

Liaising with front office, revenue, and sales teams to support a seamless guest journey

Assisting with group bookings, special requests, and VIP arrangements

Maintaining in-depth knowledge of hotel offerings, promotions, and availability

Salary: 26,468 p/a + service charge

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

Guest experience including dinner and drinks

6 complimentary nights a year at any Lore Group hotel

Lore Group Employee & Immediate Family Rates

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

50% discount in Lore Group restaurants and bars

Discounts in our spa and cinema

Contribution towards Health - Cash Plan

2 days paid volunteering leave per year

Life Assurance

Length of service incentives (additional holiday)

Bespoke training programmes

Free meals on duty

Incentives such as Ride-to-Work and season ticket loan

Quarterly employee award ceremony and company staff parties

Employee assistance programme

Location: London

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