Customer Service Associate- 24 hours weekly/ Variable Shift- Kalamazoo
- Bronson Healthcare
- Battle Creek, Michigan
- Part Time
Customer Service Associate- 24 hours weekly/ Variable Shift- Kalamazoo
Customer Service Associate- 24 hours weekly/ Variable Shift- Kalamazoo
locations
Bronson Healthcare Group
time type
Part time
posted on
Posted 2 Days Ago
job requisition id
JOB44139
CURRENT BRONSON EMPLOYEES - using the career worklet in Workday. This career site is for external applicants only.
Love W You Work!
Team Bronson ispassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for ourmunity.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BHG Bronson Healthcare Group
Title
Customer Service Associate- 24 hours weekly/ Variable Shift- Kalamazoo
Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors are greeted in a positive and professional manner providing overt hospitality and help ensure a safe environment. Screen all patients, visitors, and vendors to assist in preventing infection exposure. Offer and deliver escort assistance, directions, and/or patient belongings while providing a safe,fortable, pleasant area. Employees providing direct patient care must demonstratepetencies specific to the population served.
Education/Experience Required:
High school diploma or general education degree (GED) required.
Some related Customer Service experience preferred.
Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
Work may include the operation of and full attention to a personalputer up to 80 percent of the time.
Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
Greet, screen, and direct individuals entering the facility
Ask specific screening questions and provide visitor badges to proper location.
Follow clinical practice guidelines to screen all customers entering the facility.
Provide mask/face covering as needed.
Way finding for customers, leading when possible; assists customers with directions and othermunication needs within the department in a timely manner.
Provide general information as needed.
Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior.
Be able to access in- house patient names and room numbers through the use of an electronic medical record.
Employee must befortable relating to diverse groups of people, have the ability to give instructions in a manner that assuresplete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs.
Partner with Bronson Security Department to oversee safety and security in assigned area.
Responsible for monitoring security cameras and reporting concerns to the Security team.
Monitor elevator and stairwell usage during security alarms or drills.
Control visitor access to the hospital by determining reason for visiting and enforcing Bronson visitation guidelines.
Frontline for help with infant/child security
Clean and sanitize workstation and supplies
Monitor waiting areas for cleanliness and orderliness. Pick up waiting areas as necessary and report any concerns as needed.
Work as a team with nursing, security, and various other departments to facilitate patient visitation.
Unit specific responsibilities could include:
Assemble/Break down chart packets
Answer phone within 3 rings and transfer calls to appropriate location
Answer Call lights
Control unit access
Other duties as assigned
Always use Bronson Standards for Excellence when dealing with internal and external customers.
Shift
Variable
Time Type
Part time
Scheduled Weekly Hours
24
Cost Center
1030 Customer Service (BMH)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates (Bronson) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
take a moment to watch a brief video highlighting employment with Bronson!
About Us
Bronson Healthcare is amunity-owned, not-for-profit health system that has been serving southwest Michigan since 1900.
Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area's largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.
Bronson's exceptionally high quality standards enable us to do what's right for our patients and their families. We are empowered as individuals and as teams, to our skills and experience so that every patient receives safe, timely and effective treatment. What's more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time.
By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwaveringmitment to serving othersbined with our unique healing environment helps make the patient experience an exceptional one.
The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America's Best-In-State Employers (2022-23), by Newsweek as one of America's Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.
Customer Service Associate- 24 hours weekly/ Variable Shift- Kalamazoo
locations
Bronson Healthcare Group
time type
Part time
posted on
Posted 2 Days Ago
job requisition id
JOB44139
CURRENT BRONSON EMPLOYEES - using the career worklet in Workday. This career site is for external applicants only.
Love W You Work!
Team Bronson ispassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for ourmunity.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BHG Bronson Healthcare Group
Title
Customer Service Associate- 24 hours weekly/ Variable Shift- Kalamazoo
Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors are greeted in a positive and professional manner providing overt hospitality and help ensure a safe environment. Screen all patients, visitors, and vendors to assist in preventing infection exposure. Offer and deliver escort assistance, directions, and/or patient belongings while providing a safe,fortable, pleasant area. Employees providing direct patient care must demonstratepetencies specific to the population served.
Education/Experience Required:
High school diploma or general education degree (GED) required.
Some related Customer Service experience preferred.
Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
Work may include the operation of and full attention to a personalputer up to 80 percent of the time.
Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
Greet, screen, and direct individuals entering the facility
Ask specific screening questions and provide visitor badges to proper location.
Follow clinical practice guidelines to screen all customers entering the facility.
Provide mask/face covering as needed.
Way finding for customers, leading when possible; assists customers with directions and othermunication needs within the department in a timely manner.
Provide general information as needed.
Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior.
Be able to access in- house patient names and room numbers through the use of an electronic medical record.
Employee must befortable relating to diverse groups of people, have the ability to give instructions in a manner that assuresplete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs.
Partner with Bronson Security Department to oversee safety and security in assigned area.
Responsible for monitoring security cameras and reporting concerns to the Security team.
Monitor elevator and stairwell usage during security alarms or drills.
Control visitor access to the hospital by determining reason for visiting and enforcing Bronson visitation guidelines.
Frontline for help with infant/child security
Clean and sanitize workstation and supplies
Monitor waiting areas for cleanliness and orderliness. Pick up waiting areas as necessary and report any concerns as needed.
Work as a team with nursing, security, and various other departments to facilitate patient visitation.
Unit specific responsibilities could include:
Assemble/Break down chart packets
Answer phone within 3 rings and transfer calls to appropriate location
Answer Call lights
Control unit access
Other duties as assigned
Always use Bronson Standards for Excellence when dealing with internal and external customers.
Shift
Variable
Time Type
Part time
Scheduled Weekly Hours
24
Cost Center
1030 Customer Service (BMH)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates (Bronson) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
take a moment to watch a brief video highlighting employment with Bronson!
About Us
Bronson Healthcare is amunity-owned, not-for-profit health system that has been serving southwest Michigan since 1900.
Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area's largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.
Bronson's exceptionally high quality standards enable us to do what's right for our patients and their families. We are empowered as individuals and as teams, to our skills and experience so that every patient receives safe, timely and effective treatment. What's more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time.
By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwaveringmitment to serving othersbined with our unique healing environment helps make the patient experience an exceptional one.
The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America's Best-In-State Employers (2022-23), by Newsweek as one of America's Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.
Job ID: 487247866
Originally Posted on: 7/29/2025
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