Reservation Agent

Coordinate all reservations activity on the property.

• Handle all incoming and outgoing reservation request from Casino Host and 3 rd party booking sites in a prompt, courteous and efficient manner.
• Assist with group sales reservation.
• Maintain a record of all corporate, special rates, and preferred company rates.
• Keep accurate reservation control, to insure maximum room occupancy and highest possible room rates.
• Answer all inbound call to the property while routing them to the correct department.
• Assure the safety and security of guest and employees.
• Other duties as assigned.

• Completion of high school or equivalent.
• One year experience in a high volume hotel as a desk clerk or reservationist.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and team work.