Front Desk Guest Service Agent

Front Desk Guest Service Agent Toggle search

Toggle navigation

Espanol Francais

Employer Login

Browse Jobs

Post a Job

Log In or Join

Search 8,224 current hospitality jobs

what

where

Front Desk Guest Service Agent

Hotel Winters

12 Abbey Street

Winters, CA 95694

Hotel with 73 Rooms

Managed By Springboard Hospitality

Compensation: $18.00 to $22.00 per hour, Part-Time

Job Details

Job Location: Hotel Winters - Winters, CA

Salary Range: $18.00 - $22.00 Hourly

Description

Join the 30-year-old company turned start-up that is making waves in Hospitality!

With forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy in small-scale hospitality management. Join us as we launch our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

With properties in ten U.S. states, we're known for seamlessly navigating vital asset operations, from revenue management and human resources to marketing, food and beverage, and more. At Springboard, we emphasize the importance of progressive innovation as an integral component to our success.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves each and every day. Those five words are...

PERSONALIZED | INDEPENDENT | DYNAMIC | CONNECTED | COLLABORATIVE

Primary mission:

Responsible for greeting and registering guests at Hotel Winters, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.

SCOPE OF WORK + TEAM

Reports to the Front Office Manager

Supports the front office team, sales team and guest experience

RESPONSIBILITIES

Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.

Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.

Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.

Process guest check-ins by confirming reservations and review all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in Stayntouch, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.

Communicate services and amenities of the hotel to guests.

Maintain guest history files.

Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.

Maintain, monitor and balance room availability for any given day.

File registration cards and vouchers by room number.

Handle VIP and upgraded accommodations

Assist and process overbooked or walked' guests.

Assist and provide room change accommodations.

Documents all guest requests, complaints, or problems.

Resolve guest complaints to ensure guest satisfaction.

Maintain organized and clean work area with necessary supplies.

Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.

Meet with FOM/Supervisor daily to review assignments and priorities.

Communicate with prior shift's Front Desk Agent to review all follow-up items.

Answer department telephone within 3 rings, correct greeting, and proper etiquette.

Take and relay messages accurately, completely, and promptly.

Qualifications

EXPERIENCE:

Prior Experience:

1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.

IT Expertise:

Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.

Education:

High School diploma or GED required; college degree preferred.

Subject Expertise:

Must be able to sustain composure, remain calm, and possess a positive attitude.

Must be energetic and outgoing.

Must be service oriented with excellent customer service skills.

Must be able to follow directions with focus to detail, speed, and accuracy.

Must be a team player with the ability to work under minimal supervision.

Must be able to multi-task in a fast-paced work environment.

Must possess excellent interpersonal and organizational skills.

Must have basic knowledge or arithmetic.

Must have the ability to input data and access information on the computer.

Must have working knowledge of Microsoft Office and previous experience with a hotel management system; Stayntouch preferred.

Must be able to read, write, and understand the English language.

Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

Demonstrate a working knowledge of all company safety and security procedures.

Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.

Hours Required: Must primarily work during Hotel Winters business hours, Monday - Sunday, while understanding that the hotel business functions 24/7 and weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who qualify:

Full Time Benefits

Competitive Base Salary

PTO

Medical, Dental, Vision, Life, Pet Insurance

401K

Costco Membership

Bereavement Leave

Management Contract Referral Program

Education Assistance

Additional Per Position

Employee Rates at all of Springboard Hospitality's 35+ Hotels

Monthly Cell Phone Stipend

Dry Cleaning Services

Hotel Level Executive Bonus Program

Retention Bonuses

Lead Share Program

Associate of the Month/Quarter & Company-wide Associate of the Year Programs

Associate Referral Bonus Program

Springboard Hospitality Core Values:

CONNECTED. We are plugged into people, technology and the cutting edge of culture.

INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.

COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.

PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.

DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Posted July 28, 2025

19

Hotel Winters

Welcome to Hotel Winters Hotel Winters is a 4-star boutique spa hotel located in the heart of Winters, CA, at the eastern gateway to Napa Valley, just 30 minutes northwest of Sacramento. Our charming hotel is steps from renowned tasting rooms, celebrated restaurants, and abundant outdoor activities ranging from scenic hikes to hot air ballooning adventures. Escape to the countryside and experience our taste of wine country, with farm-to-fork fine dining at Carboni's Ristorante and relaxing spa treatments at ZenTerra Spa. Join us for an unforgettable stay, no matter the season, and discover all that Winters has to offer.