Lead Server

Lona, which will be located in Noelle, is a dynamic modern Mexican restaurant brought to life by the creative collaboration of renowned chefs Richard Sandoval and Pablo Salas. Lona aims to redefine the Mexican dining experience by combining traditional flavors with contemporary techniques and artistic presentation.

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.

The Lead Food Server oversees the daily operations of the serving staff, ensuring excellent customer service, efficient food delivery, and a clean, well-maintained dining area. This position acts as a bridge between the front-of-house team and management, providing guidance to servers while upholding high standards of hospitality and service.

Requested Tasks:

- Supervise and support serving staff during shifts to ensure smooth service.

- Greet guests warmly and ensure an exceptional dining experience.

-Train, coach, and mentor new and existing servers on proper serving techniques, menu knowledge, and customer interaction.

-Coordinate with kitchen staff and management to ensure timely food service.

- Address and resolve guest complaints or concerns promptly and professionally.

- Monitor dining area for cleanliness, proper setup, and adherence to safety and sanitation standards.

- Assist with taking orders, delivering food and beverages, and processing payments as needed.

- Help maintain inventory of front-of-house supplies (e.g., utensils, condiments, napkins).

- Maintain clear communication with management about staff performance and guest feedback.

- Open and close dining areas, including cash handling and daily shift reports.

Requested Capabilities:

- High school diploma or equivalent; associate’s degree in hospitality is a plus.

- Minimum 2 years of experience as a server; prior leadership experience preferred.

- Strong interpersonal and communication skills.

- Ability to multitask in a fast-paced environment.

- Knowledge of food safety and hygiene practices.

- Flexible availability, including weekends and holidays.

- POS (Point of Sale) system experience preferred.

- Ability to stand for extended periods and lift up to 25 lbs.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks to our eligible part-time team members, including free TeleDoc visits, discounted dental/hearing/vision benefits, and assistance with medical equipment including diabetic supplies and a wide range of ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.