Front Desk Receptionist Lead

Job Title: Front Desk Receptionist Lead

Reports to: Site Manager

This is a full-time position, 40 hours a week. The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must.

Principal Duties and Responsibilities:

• Assist Site Manager with staff schedules monthly
• Locate and process referrals at the time of visit
• Complete patient check-in and check-out for a specific office location and pod
• Schedule follow up appointments at UOI locations/offices
• Facilitate appointment scheduling for external referrals
• Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
• Collect co-pays and patient account balance and collection balance.
• Answering front desk telephones and directs calls as appropriate.
• Batching out at the end of the shift and verifying co-pays with cash collected.
• Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
• Obtains verification of DME benefits.
• Demonstrates expected Customer Service behaviors
• Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
• Maintain a professional appearance and work environment
• Additional duties as assigned by the Manager, COO, HR, and upper management team

Requirements:

• Must be flexible with the schedule/hours of operation including working on Saturdays
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Knowledge of MS Office and EMR systems/practice management systems
• Knowledge of insurance eligibility and verification
• Motivated individual with team approach
• Must be able to travel to all sites if/when necessary.