Student Health Customer Service Associate

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

Student Health Customer Service Associate

Responsible for prompt and accurate customer relations in a fast-paced environment while maintaining excellent communications with customers. Manage the resolution of patient concerns both financial and clinical. Collaborate between departments of Nebraska Medicine, University of Nebraska, the student insurance plan, and the patient while building strong relationships to promote customer loyalty and adhering to organizational mission, vision, and values. Responsible for answering incoming calls and face to face student / patient contact in a professional manner. Enter computer notes to assist with account resolution, identify patient financial needs and facilitate the initial financial assistance application process. Assist the patient as needed to complete all necessary requirements to enable the patient to meet their financial obligation to the organization. Monitor work queues and assist with completion of tasks. Responsible for pick up and distribution of paper records for imaging into electronic health record. Process reports and incoming mail in support of health information management (HIM) operational workflows.

If you have questions about applying for the Student Health Customer Service Associate , please contact Jana Whitmarsh at jwhitmarsh@nebraskamed.com

Details

• Monday-Friday, 8a-5pm
• University Health Center-Lincoln

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the regions top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Required Qualifications: Student Health Customer Service Associate

High school education or equivalent required.
Minimum of two years healthcare and/or insurance/third party reimbursement experience required.
Ability to work in a proactive self-directed manner required.
Excellent interpersonal skills and the ability to successfully interact with a variety of internal and external customers at all levels required.
Analytical and financial assessment abilities to maintain close attention to a variety of details in order to perform duties effectively required.

Multi-tasking and problem-solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with an aptitude for detail-oriented work required.
Must be able to work various hours including occasional Saturdays required.

Preferred Qualifications: Student Health Customer Service Associate
Associate's degree in business, healthcare or related field preferred.
Experience in healthcare collections, registration, customer service or insurance preferred.
Experience in healthcare revenue cycle functions to include insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans status.