Front Desk Associate

Hotel:

Starting Compensation

Expected Job Closing Date:

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT Where teamwork, passion, & appreciation ignites service excellence.

Whats in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverag e Medical, dental, and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

Job Description

Join our dynamic team at the Bloomington-Normal Marriott and deliver exceptional experiences as a F ront Desk Associate !

About Us

Atrium Hospitality is an innovative hotel management company that goes above and beyond, showcasing our unique Atrium SPIRIT! We are passionate about making a positive impact in the lives of our guests, associates, and local communities. Our vibrant team of purpose-driven hospitality enthusiasts is dedicated to embracing individual strengths, nurturing personal ambitions, and inspiring professional opportunities.

We manage an award-winning, diverse collection of independent hotels and well-respected brands across the country. A career with us is a boundless journey enriched by appreciation, teamwork, and travel incentives! Our valued associates are part of an extended family, united in the shared pursuit of service excellence. We are Atrium Proud!

Perks

When youre an Atrium Associate, youre a part of a crucial workforce providing the ultimate Home Away From Home for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay

• Significant Travel Discounts on Marriott and/or Hilton properties

• 401k Plans

• Medical Insurance

• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Key Tasks & Responsibilities

• Check-in and check-out guests.

• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.

• Answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions.

• Handle cash and credit card transactions and process guest accounts.

• Print and distribute Daily Event Sheet, door signs, and reader board signs.

• Fax and make copies for guests, along with other services of the Business Center.

• Arrange for sending and receiving of packages.

• Follow all company and safety and security policies and procedures.

• Report accidents, injuries, and unsafe work conditions to management.

• Complete safety training and certifications.

• Any and all other work as required to complete the primary purpose of the position.

Qualifications

• Customer service experience

• High school diploma or equivalent

• Use computer and computer systems

• Able to lift a minimum of 50 lbs occasionally

• Able to stand and/or walk for duration of schedule shift

• Flexible to working mornings, nights, weekends, and holidays

• Hospitality industry experience preferred

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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