Fairfield Inn & Suites White Marsh - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

* Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

* Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

* Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

* Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

* Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

* High school diploma or equivalent; experience in a hotel or related field preferred.

* Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay! Ask your Recruiter for more details

* Medical, Dental, and Vision Coverage

* Short-Term and Long-Term Disability Income

* Term Life and AD&D Insurance

* Paid Time Off

* Employee Assistance Program

* 401k Retirement Plan

PROPERTY INFORMATION:

Maintain your balance at Fairfield Inn and Suites White Marsh. Our hotel in White Marsh MD has everything you need to streamline your stay. Located 14 miles north of Baltimore, you'll find countless shopping and entertainment options such as White Marsh Mall, IKEA, The Avenue at White Marsh and iFLY indoor skydiving. Refresh in our updated hotel rooms with plush Marriott bedding, ergonomic workspaces, and free WiFi. Start your morning with selections from our free breakfast and enjoy lunch and dinner at nearby restaurants like Wayward Smokehouse. Stay fit in our fitness center or relax in our seasonal outdoor pool and keep hunger at bay with our 24-hour market and complimentary grab n go breakfast. Close to many of the Baltimore areas best known attractions and companies including John Hopkins Bayview Medical Center, Baltimore Inner Harbor, and Camden Yards. Whether traveling for business or pleasure, Fairfield Inn and Suites White Marsh is ready to make your next stay in the Baltimore area a great one. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: