In-Room Dining Server

1 year

OVERVIEW

The In-Room Dining Server will prepare guests orders, deliver, and collect food and beverage items from guest rooms following company procedures .

This position has an hourly rate of $18.00 + Tips.

KEY RESPONSIBILITIES

• Answer the In-Room dining phone in a timely and courteous manner, take guests food and beverage orders accurately

• Follow SOPs on placing orders with allergies and dietary restrictions

• Greet guests in a courteous and friendly manner when delivering orders

• Maintain accurate set up and delivery of all food and beverage orders according to Company standards and procedures

• Set up and deliver all room amenities in a timely manner

• Regularly walk the guest floors to retrieve in-room dining items

• Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction

• Clean tables, re-stock tableware and other in-room dining supplies

• Follow the posted opening and closing duties and side-work sheet

• Attend daily pre shift communication meetings & monthly departmental meetings

• Generate a good atmosphere

• All other responsibilities assigned by Management

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Must have e xperience in a luxury hotel environment or similar restaurant or food and beverage setting

• Must have open availability including weekends and holidays
• Must be able to work PM Shift

• Positive, engaging, and energetic personality

• Able to be organized, manage time wisely and work with little to no direct supervision

• Very high attention to detail

• Sensitive to cultural nuances

• Excellent communication skills, both written and verbal i n English

• Able to handle a multitude of tasks in an intense, fast paced environment

• Excellent people skills and the ability to work under pressure and with various stakeholders

• Ability to maintain a clean and professional appearance as per company policies

• Ability to carry, push, and pull heavy loads ; s tanding, bending and lifting up to 40 pounds will be required

• Multi-lingual is a plus

• TIPS and ServSafe Certified

Compensation: Hourly ($18.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Customer Service Orientation

Attention to Guest Satisfaction

Time Management

Attention to Detail

Team Collaboration

Adaptability in Fast Paced Environments

Teamwork

Problem Solving Skills

Adaptability

Cultural Sensitivity

Problem Solving

Professionalism

Stress Management

Physical Stamina

Ability to follow procedures

Interpersonal Skills

Communication Skills

Conflict Resolution

Organizational Skills

Ability to Work Independently

Flexibility in scheduling

Flexibility

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