Shift Leader

2 years

• Flavor Captain (Shift Lead) Do you have what it takes to help direct and train Team Members? Are you looking t o grow into a Management role?

Required Training/ Experience/ Education

• High school diploma or equi valent (helpful but not required )

• At least 2 years of experience in a similar role

• Valid Food Handler Certificate (per local/state regulations)

• Physically capable of standing/walking for 9 hours

• Able to lift a minimum of 50 pounds

• Good physical condition and reasonable hearing for safety

• Ability to read, write, and comprehend English

Job Responsibilities and Duties for Wing Wranglers and Heat Handlers

Outlined, but not limited to:

• Greet guests warmly and provide friendly, helpful service

• Follow all steps of service and procedures

• Take and accurately enter orders into the POS system

• Operate, clean, and maintain the shake machine

• Process cash, credit card, and other payments efficiently

• Keep the checkout area clean, organized, and stocked

• Follow all company policies and procedures

• Handle fast-paced environments and adapt to changes

• Address guest questions and concerns with professionalism

• Completes all tasks as directed by management, including: cleanliness, stocking, prep, cooking, sanitation, guest service, and adherence to standards

• Maintains cleanliness and organization throughout the kitchen and prep areas

• Assists with full kitchen cleaning as needed

• Operates and maintains all machine s safely and correctly, including setup and breakdown (kitchen equipment, dish machine, milk shake machine)

• Follows recipes and prep lists exactly

• Accurately measures ingredients

• Preps food and equipment to meet quantity, quality, and timing standards

• Observes all sanitation and safety procedures, including proper cooling of hot foods

Job Responsibilities and Duties for Flavor Captains and Sauce Bosses

Outlined, but not limited to:

Supervision & Leadership

• Supervise and coordinate team activities during the shift

• Assign tasks and ensure smooth workflow

• Motivate and support team members

• Address staff concerns and resolve conflicts

Operational Management

• Ensure efficient operations throughout the shift

• Manage inventory levels and order supplies as needed

• Handle cash management and end-of-shift reconciliations

• Open and close the store as required

Customer Service

• Provide excellent guest service

• Resolve customer complaints in a professional manner

• Foster a welcoming and positive environment

Training & Development

• Train and mentor new team members

• Offer regular feedback and guidance

Compliance & Safety

• Ensure compliance with all company, health, and safety policies

• Maintain a clean, safe, and organized workspace

Communication

• Communicate shift performance and issues with upper management

• Keep team informed of important updates and expectations

Benefits:

• Free meal per shift

• Discount ed dining at all of our restaurants ?

• Bi-Weekly Pay including Paid Training

• Flexible schedules (full/part time, day/ evening shifts)

• Paid Time Off

• Career Advancement Opportunities & Equal Employment

• 401(k) with employer match, medical, dental and vision coverage available to team members that meet eligibility req uirements after a waiting period.

Compensation: Hourly ($21.00 - $23.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts

Leadership

Team Coordination

Conflict Resolution

Time Management

Customer Relationship Management

Adaptability

Attention to Detail

Problem Solving

Inventory Management

Training and Development

Effective Communication

Organizational Skills

Safety Awareness

motivational skills

Service Orientation

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