Front Desk Agent

1550 North Atlantic Avenue
Cocoa Beach , FL 32931-3268

Front Desk Agent Why Youll Enjoy This Job

Checking guests in and out might seem simplebut its so much more. As one of the first people our guests interact with, you set the tone for their entire stay. Whether youre welcoming a family excited for a vacation or helping a travel-weary guest with a quick check-in, your warmth and helpfulness make all the difference. As a Front Desk Agent, youll have many opportunities to brighten someone's day and leave a lasting positive impression.

Job Summary

As a Front Desk Agent, you will greet and register guests, provide prompt and courteous service, and close out guest accounts upon check-outall while ensuring each guest has an exceptional experience that aligns with our high standards of hospitality.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

What You'll Do

• Provide the critical first impression to our guests with a warm and welcoming attitude

• Welcome and serve guests in person and over the phone daily

• Check guests in and out using computer systems with accuracy and efficiency

• Handle cash and credit card transactions confidently and correctly

• Respond to guest inquiries and resolve issues with professionalism and care

• Maintain knowledge of hotel services, local dining, and attractions to assist guests

• Collaborate with other departments to ensure seamless guest experiences

Fundamentals

• Strong English communication skills (read, write, speak fluently)

• Comfortable using computers and software systems

• Able to stand for extended periods and occasionally lift or move up to 20 pounds

• Enjoy problem-solving and have a natural passion for delivering exceptional service

• Flexibility with schedule: hotel operates 24/7, so shifts may vary

This position is ideal for someone who thrives on guest interaction, enjoys being the go-to person, and takes pride in creating memorable moments for others. If you love hospitality and making people smile, wed love to have you join our team!

Perks

• Incentive programs

• Free employee meal during shift

• Opportunities for advancement

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.