Patient & Family Concierge - Emergency Department Williamsport - Full-Time Evening/Night

Join Our Team at UPMC Williamsport!
Position: Patient & Family Concierge
Department: Emergency Department
Schedule: Full-Time (36 hours/week) | Evening/Night Shifts
Rotation: Every other weekend & rotating holidays

Make a Meaningful Impact Every Day
At UPMC Williamsport, we are committed to delivering exceptional care and service to our patients and their families. As a Patient & Family Concierge, you’ll be at the heart of that mission—providing compassionate, personalized support throughout the hospital experience.

This dynamic role offers the opportunity to work across multiple departments, ensuring a seamless and welcoming environment for patients, visitors, and staff alike.

What You’ll Do
You’ll serve as a versatile team member, supporting a wide range of services:

Destination Coordination
Warmly greet and assist patients and visitors with directions and escort services.
Provide information while maintaining patient confidentiality.
Issue parking passes, scooters, and assist with patient belongings.
Environmental Services
Clean and organize patient rooms and public areas.
Change linens, remove trash, and restock supplies.
Report maintenance issues promptly.
Dietary Services
Assemble and deliver meals based on dietary needs.
Ensure food safety and sanitation standards are met.
Respond to patient nourishment requests.
Transportation Services
Safely transport patients, equipment, and specimens.
Disinfect transport equipment and log activities.
Report and track equipment maintenance needs.
Telehealth Support
Set up and sanitize telehealth carts for virtual appointments.
Perform weekly functionality checks and escalate issues as needed.
Supply & Equipment Management
Order and stock unit supplies and equipment.
Monitor inventory, expiration dates, and maintain logs.
Support unit-specific needs like stocking family lounges or kitchens.
General Support
Answer phones, respond to call lights, and assist with patient mobility.
Round hourly to ensure patient and unit needs are met.
Distribute daily care plans and maintain educational resources.

What We’re Looking For
A compassionate, service-oriented individual with a flexible, team-first mindset.
Strong communication and multitasking skills.
Commitment to UPMC’s core values and patient experience standards.

Why UPMC?
Be part of a mission-driven organization that values empathy, excellence, and innovation.
Enjoy a supportive team environment and opportunities for growth.
Make a difference in the lives of patients and families every day.

Ready to be the first and lasting impression of care at UPMC Williamsport?
Apply today and help us deliver the experience every patient deserves.