Job Title Receptionist Client Company/Dept. Name U.S. Department of Agriculture (USDA) Forest Service (FS) Address Southern Research Station Headquarters, Asheville, NC City Name Asheville State Name NC-North Carolina Zip Code If others (Address) Bill Rate Min: $ Max: $ Pay Rate Mark up % (if any) Duration of the project Project Start Date 20-Aug-25 Project End Date 19-Aug-26 Due date for Resume submission No. of Openings 1 No. of Maximum Submissions 2 Job Description This support role includes several functions vital to the overall functionality and efficiency of the customer service of the Headquarters building and the office services team. The primary tasks of the position are:
1. Staff the SRS HQ front desk, which provides customer service and public interface to visiting public and partners for SRS, as well as hosted employees from Forest Service Forest Health Protection, Washington Office, Regional Office, and other USDA agencies.
2. Ensure public visitors to the SRS Headquarters receive accurate information in accordance with all applicable policies.
3. Support safety functions by maintaining security, equipment protection and daily operations in accordance with established policies and standards.
4. Ensure data collection, analysis, and upward reporting is accurate.
5. Provide assistance with file management systems and other office services in accordance with Federal records policies. Skill set info 1. Demonstrated experience with customer service practices.
2. Demonstrated experience with operational and safety procedures associated with a public-facing frontline position.
3. Fluency in English.
4. Knowledge of federal and agency policies for providing information to the public.
5. Demonstrated experience with custom software applications.
6. Familiarity with the existing agency website and software systems. Education Certifications (if required) LincPass required. FS network access required. Documentation Required for submission Work Hours 40 hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted Yes Remote work No Additional Notes if any
Job ID: 487427177
Originally Posted on: 7/30/2025
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