Housekeeping Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Floridas Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role
The Housekeeping Coordinator handles all calls into the Housekeeping department and ensures all guest requests are forwarded to the appropriate individual to follow through on the request.

What you will do

ESSENTIAL FUNCTIONS:

-Open the department in the morning shift, print all needed reports including hotel operations overview, daily event reports, trace reports in Opera. Read the handover from previous day and action. Create daily work assignments for Room Attendants and Turndown Attendants in designated computer systems. Issue the daily work assignments, Trace and Events reports as well as Hotel Overview report to Lobby Attendants, Housemen and Supervisors. Ensure that all special set ups in guestrooms, guest requests, group and event movement as well as daily projects are highlighted on the assignments as well as verbally to the team.
-Monitor that all Housekeeping, Laundry & Valet and Engineering service requests from guests will be actioned and completed in a timely manner and follow up if needed to ensure request has been completed.
-Update daily team briefing slideshows for the Morning and Evening Housekeeping team briefings after consulting with the Housekeeping Management and Supervisor team.
-Check status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments and ensure all rooms are cleaned and inspected by check in time. Bring to the attention of Housekeeping management should the possibility arise that not all rooms will be completed by check in time.
-Manage Day Service and Turndown Service and contact all guests who have a Do Not Disturb through available channels such as Four Seasons Chat, emails or written notes.
-Follow up on engineering requests from guests and staff members and make sure that they are completed in a timely manner.
-Check Housekeeping staffing levels for all positions for the following day and inform the Housekeeping management of any over or understaffing according to labor standards.
-Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels. Purchase Orders have to be done in line with Housekeeping budget and avoiding over or under ordering as well as shortage of supplies.
-Maintain tracking sheets for Housekeeping staff productivity and Housekeeping projects and update them daily. Add all known guest preferences in regards to Housekeeping service, set up and service times in Opera guest profile, HOTSOS notes for current and future stays and set an Opera Trace for the duration of the guests stay.
-Ensure that the Housekeeping Office as well as all Housekeeping storage rooms are tidy, clean and organized at all times. Ensure that informational boards are updated with the newest hotel and company updates for all team members at all times.
-Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
-Work harmoniously and professionally with co-workers and supervisors.

NON-ESSENTIAL FUNCTIONS:

-Assists with responsibilities and duties in the absence or heavy volume to ensure all guest rooms are cleaned and prepared according to standard for the guests.

What you bring

-High School Diploma

-Prior experience preferred but not required

-Ability to read, write and speak English

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days !

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us :

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Visa Requirements

US work authorization is required .

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -