Receptionist

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Receptionist supports a Platform office as first point of contact for inbound telephone inquiries and office visitors/guests. Receive and relay messages/telephone calls from internal and external sources. Greet guests/visitors, document information, issue appropriate security passes. Report on security issues. Respond to routine inquiries on office locations, hours of operation, telephone numbers, email/website addresses. Broad knowledge of operational procedures and tools obtained through extensive work experience.

Responsibilities:

• Answer the phone and greets clients and visitors alike in a professional manner.

• Accurately direct phone calls and walk-ins to appropriate team members in a courteous and professional manner.

• Return to calls placed on hold in a timely manner giving the caller the option to continue holding or to leave a message.

• Answer client inquiries, as needed, or direct the inquiry to the person best able to answer.

• Take and delivers accurate phone messages, including names and contact information, and promptly relays messages to the proper person.

• Maintain a neat and tidy reception area, clearing up any clutter on an ongoing basis and maintains a professional, comfortable general office atmosphere.

• Open, sort, and distribute the mail neatly and accurately for the agency personnel according to the mail distribution workforce.

• Process and send outgoing mail and packages for the agency utilizing the mail processing machine as well as appropriate shipping services as needed.

• Monitor the agency inboxes to distribute incoming emails, voicemails, and faxes to the appropriate team member.

• Maintain inventory of office supplies.

• Print, scan, copy and fax documents as needed to assist team members.

• Routine and ad-hoc or support assignments for individuals as needed.

• Actively seek out and perform other agency support functions and perform clerical duties as requested or required by others.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Proven work experience as a receptionist, front office representative or similar role.

• Proficiency in Microsoft Office Suite.

• Hands-on experience with office equipment.

• Professional attitude and appearance.

• Solid written and verbal communication skills.

• Ability to be resourceful and proactive when issues arise.

• Excellent organizational skills.

• Multitasking and time-management skills, with the ability to prioritize tasks.

• Customer service attitude.

• Able to function independently and as part of a team.

Education/Experience:

• High school diploma or recognized equivalent is required.

• Experience in customer service or insurance field is preferred.

• Familiarity with a multiline telephone system.

Physical Demands:

• Position entails sitting, talking, writing, reading, reaching, computer entry, and typing

• Occasional travel required with some overnight trips, must have access to reliable mode of transportation

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant .

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.