Room Attendant

Room Attendant

$16.50 an hour

Department: Housekeeping Reports to: Executive Housekeeper

Position: Room Attendant Status: Non- Exempt

Position Summary: The primary responsibility of the Room Attendant is to maintain clean and attractive guest rooms while following company standards and safety/security procedures.

Accountabilities: The Room Attendant is responsible for the timely and proper cleaning of guest rooms on a daily basis.

Qualification Standards

Education & Experience:

• Experience in a hotel or a related field preferred
• High School diploma or equivalent preferred

Tools & Equipment:

• Telephone, two-way radios
• Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum

Work Environment:

• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty
• Ability to stand for long hours and walk long distances without fatigue
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions
• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Secure issued keys at all times, report lost or stolen keys immediately
• Follow proper SOP on entering and securing guest rooms
• Thoroughly clean and re-stock guestrooms to New Castle Standards
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
• Report all lost and found items to the Housekeeping Supervisor immediately
• Keep all hallways, public areas, and closets clean, neat, boomed and vacuumed
• Prepare housekeeping cleaning cart for next day's use
• Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager
• Complete all assigned cleaning duties in designated area
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Marginal

• Assist in Laundry
• Participate in all hotel and departmental meetings as requested
• Other duties as required

The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.