- Support the vision, mission, and service standards of the Crowne Plaza Hotel by providing positive, consistent service that exceeds guest expectations
- Taking food and beverage orders using suggestive selling techniques
- Accurately conveying special requests or allergies to the kitchen
- Establish rapport with guests to build loyal and satisfied customers
- Interact with guests in a friendly/fast manner
- Present menu, answers questions, and suggest food and beverage items
- Detailed knowledge of both food and beverage menu selections, including primary ingredients, appearance, texture, quality standards, garnish, and presentation methods
- Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system
- Clean and reset tables immediately after guests depart
- Input orders into the pos system and ensure transmission of food orders are verified by the kitchen
- Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day
- Maintain complete knowledge of:
- Table/seat/station numbers, room capacity, hours of operation, proper table set-up, and Restaurant dress code.
- All liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes in the restaurant.
- The characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Performs all duties and maintains knowledge of all standards and procedures
- Follows all safety, health, and sanitation guidelines
- Be familiar with all Hotel services/features and local attractions/activities
- Complete opening and closing side duties as assigned
- Guide the activities of the assigned Steward/Busser to ensure optimum service to guests
- Other duties as assigned
Job ID: 487500995
Originally Posted on: 7/31/2025
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