Concierge - W Las Vegas

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Concierge, you play a vital role in creating unforgettable moments for our guests. Your expertise in booking systems and commitment to exceptional service will help craft lasting memories that go beyond their stay. In collaboration with a dynamitic team, you will efficiently manage guest requests, promote and upsell our venues and offerings, and assist with seamless check-ins and check-outs . Your passion for hospitality will make a significant impact on enhancing the guest journey!

THE STARTING RATE: $19.00, plus commission

THE DAY-TO-DAY:

• Professionally and expeditiously process all guest requests (phone, face to face, text, email) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, casino events, property promotions, etc.

• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges

• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests

• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests

• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community

• As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures

• May check in/out hotel guests

THE IDEAL CANDIDATE:

• Has a strong administrative background and is highly skilled at adapting to various software systems

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs dOr USA is preferred

• High School Diploma, GED or equivalent

• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!