Host

Required Years of Experience

1 year

Job Details Frankies Spuntino Group seeks a detail oriented Host to join our team.

We're seeking team players with outstanding communication skills and a genuine passion for hospitality. The ideal candidate thrives in a fast-paced setting and is committed to delivering exceptional service to both guests and our community.

You will be responsible for:

• Warmly welcoming all guests upon arrival and sincerely thanking them upon departure
• Prioritizing and promptly seating guests with reservations
• Managing walk-in traffic efficiently and maintaining an accurate waitlist when necessary
• Clearly and courteously updating guests on their table status and estimated wait times
• Maintaining a well-organized dining area by promptly and thoughtfully seating guests
• Maintaining consistent professional and warm guest communications at all times
• Coordinating effectively with the service team and management to support smooth operations
• Answering phones during service hours and offering helpful, accurate information to callers
• Keeping the host stand, entry area, and tables clean, tidy, and presentable throughout service

The ideal candidate will have:

• Minimum of 2+ years front of house experience in a high-volume restaurant
• A positive attitude and passion for providing exceptional hospitality service
• A strong working knowledge of Open Table
• Flexible work schedule: the ability to work night, weekends, holidays, as business permits
• The ability to lift, carry, push, or pull heavy objects, up to 30lbs
• Kneel, bend, or stoop, ascend or descend stairs; be on feet for extended periods of time

Benefits for our FOH staff include: Medical/Dental and Vision Insurance (for full time employees), Transit Benefit Program, 401K Retirement Plan (for eligible employees), an Employee Dining Program, and more!

A New York City classic, Frankies Spuntino Group has served impossibly delicious, effortlessly elegant takes on Italian-American cuisine for nearly two decades. Its a place noted for its warmth, kindness - a reflection of its beloved chef-owners, Frank Castronovo and Frank Falcinelli.

Frankies Spuntino Group is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws Compensation Details

Compensation: Hourly ($18.00 - $20.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Commuter Benefits, Dining Discounts

Required Skills

Conflict Resolution

Ability to work in a fast paced environment

Customer Service

Commitment to Delivering Exceptional Service

POS Systems

Strong Organizational Skills

Reservation Management Platforms

Ability to Handle Multiple Tasks Simultaneously

Communication

Customer Service Orientation

Teamwork

Team Collaboration

Telephone Skills

Problem Solving Skills

Work In a Fast-Paced Environment

Adaptability to Changing Situations

Professionalism

Attention to Cleanliness and Presentation

Positive Attitude

Time Management Skills

People Skills

Ability to Communicate Effectively With Diverse Groups

Resy

Empathy and Understanding Towards Guests

Answering Telephones

Ability to Work Under Pressure

Welcoming Guests

Conflict Resolution skills

Reservation Systems

Physical Stamina

Guest Interaction

Guest Reception

Guest Service

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