Maitre D

Job Details

Major Food Group is hiring a talented and passionate Maitre D to join our team at Contessa!

Contessa is the crown jewel of dining atop one of Boston's most glamorous hotels, The Newbury Boston. Delightfully re-imagined, this rooftop destination is inspired by the old-world resorts of Europe and the lasting estates of Italy where classic grand trattoria cuisine awaits.

RESPONSIBILITIES:

• Oversee dining room operation in a restaurant
• Customer relations and ensuring guests receive impeccable service at all times
• Greet customers and guide them to their tables
• Answer customer questions regarding food, drinks, and specials
• Help flow of traffic in and out of the restaurant.
• Engage guests, act as an ambassador of the restaurant in both personality and knowledge.
• Resolve customer complaints or disputes
• Manage waitstaff to ensure efficient and excellent service throughout a given seating

REQUIREMENTS:

• 3-4 years of experience in hotels and high volume and fine dining restaurants
• At least 2 years experience as Maitre D preferred
• Full time with afternoon and evening availability required
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs

BENEFITS:

• Competitive Salary
• Medical/Dental/Vision Insurance with Company subsidy
• Growth Opportunities
• Progressive Paid Time Off
• Parental Leave
• Tuition Reimbursement
• Generous Dining Allowance
• Unlimited Referral Program

Equal Employment Opportunity

Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.

Compensation Details

Compensation: Hourly ($24.00 - $32.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

Required Skills

Customer Service

Leadership

Customer Service Skills

Customer Relations

Communication Skills

Interpersonal Skills

Restaurant Operations

Attention to Detail

Problem Solving Skills

Team Management

Multitasking

Knowledge of Fine Dining Standards

Conflict Resolution

Customer Service Orientation

Leadership Skills

Knowledge of food and beverage

Knowledge of Food and Beverage Pairing

Knowledge of Fine Dining

Time Management

Morning Availability

Adaptability

Conflict Resolution skills

Cultural Awareness

Ability to Stand/Walk for 8 Hours

Sales Skills

Knowledge of Fine Dining Etiquette

Ability to Work Under Pressure

Physical Abilities (Bend, Push, Pull; Lift 30 Lbs)

Ability to Manage Waitstaff

Ability to Handle High Volume Restaurant Operations

knowledge of food and beverage offerings

Ability to Engage Guests and Provide Excellent Service

Ability to Work in a Team

Ability to Work Long Hours on Feet

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