Lighthouse Program Customer Concierge

Only qualified Customer Concierge candidates located near the Mountain View, CA area to be considered due to the position requiring an onsite presence***

Required Skills: We are seeking candidates who possess exceptional organizational skills, professionalism, and attention to detail. You'll need the ability to handle various tasks while maintaining high standards of service
Organizational Skills: Proven ability to multitask, prioritize, and track multiple projects
Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Docs is required. Outlook scheduling experience is essential
Attention to Detail: Precision and accuracy in data entry, scheduling, and document preparation
Problem-Solving Skills: Ensure quick identification and resolution of issues independently
Time Management: Effectively manage and prioritize time to meet deadlines and complete tasks in an efficient manner
Communication Skills: Strong written and verbal communication skills that ensure clarity and professionalism in customer and team interactions
Interpersonal Skills: Ability to maintain positive relationships with colleagues, premier customers, and all stakeholders in a courteous, professional manner
Confidentiality: Proven capability to handle sensitive information with discretion and integrity
Adaptability: Ability to adjust to changing circumstances, environments, and customer needs quickly and effectively

Duties: Be an integral part of the Lighthouse Program team, delivering world-class, personalized, white-glove service to some of our most valued customers. This role is ideal for a proactive problem-solver who thrives in fast-paced environments and has a passion for creating meaningful customer experiences. If you're someone who embraces challenges, demonstrates resourcefulness in solving problems, and is eager to advance professionally, this position offers an excellent opportunity to grow, shine, and make an impact.

Responsibilities Include (but not limited to):
Meeting Coordination & Event Preparation: Securing Meeting Rooms: Book and conduct physical checks for appropriate locations, ensuring the meeting space meets size and logistical requirements
Event Signage: Customize signage using Lighthouse templates, coordinating with the internal print department, and setting up signage in designated areas
Customer Onsite Experience Support:
Customer Registration: Manage visitor registrations for customers attending meetings on campus
Meet & Greet: Welcome customers upon arrival and escort them to meeting rooms, fostering a professional, polished first impression
Meeting Room Setup: Guarantee that reserved rooms are clean, adequately seated, and prepared prior to customers arriving. Ensure Zoom recordings are set up and functioning for meetings
Coffee Runs & Catering: Deliver refreshments, coordinate meal catering (internal/external), and provide exceptional hospitality throughout customers' onsite visits
Swag Bags & Delighters: Prepare customized customer swag and delighter gift bags to enhance their onsite experience
Customer Engagement Support: Campus Tours: Facilitate guided tours of the campus, showcasing key highlights and providing an immersive customer experience
Customer Photos: Capture live-action photos of leader meetings and campus tours. Ensure photos are accurately uploaded to the Lighthouse shared drive for weekly communication deadlines
Administrative & Program Support: Backup Coverage and administrative assistance for leaders and program, including VP calendar management. Assist with special assignments related to the Lighthouse Program as needed

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**