Room Attendant

Situated in Downtown’s 2nd Street District, Austin Proper Hotel and Residences offers an artful immersion in lifestyle and wellbeing. With an emphasis on collaboration, Austin Proper features both inspired interiors by acclaimed designer Kelly Wearstler and is guided by the culinary creativity of Austin tastemaker MML Hospitality. Essentials include 238 rooms and suites; 99 branded residences; four unique settings for dining and drink; a focus on wellness with a dedicated spa and fitness center; and a variety of atmospheric event spaces. And it wouldn’t be Proper without a 5th floor pool deck offering small-batch tequilas and sunset views.

Job Summary:

As a Room Attendant, you will be responsible for maintaining the cleanliness and presentation of guest rooms and public areas within the hotel. Your primary duties include cleaning and replenishing rooms, ensuring that each guest has a pleasant and comfortable stay. Attention to detail, efficiency, and the ability to work independently are essential in delivering a high standard of cleanliness that meets or exceeds the hotel’s expectations.

Essential Job Duties and Responsibilities

• Guest Room Cleaning:
• Clean and sanitize guest rooms, including dusting, making beds, vacuuming carpets, and cleaning bathrooms to hotel standards.
• Change bed linens, replace towels, and replenish room amenities (e.g., soap, shampoo, toilet paper, etc.) as needed.
• Ensure that guest rooms are well-stocked with all necessary items, including linens, toiletries, and in-room supplies.
• Ensure all furniture and fixtures are free of dust and smudges and that room décor is neatly arranged.
• Check for any maintenance issues in the room, such as broken furniture, plumbing, or electrical problems, and report them to maintenance.
• Public Area Cleaning:
• Maintain cleanliness and tidiness in public spaces such as hallways, elevators, lobbies, and restrooms.
• Replenish supplies in public restrooms and keep them neat and hygienic.
• Assist with cleaning other hotel areas as needed, including staff rooms, storage areas, or banquet rooms.
• Guest Interaction & Service:
• Provide friendly and courteous service to guests, responding to any special requests or inquiries.
• Report any guest complaints or issues to the housekeeping supervisor or management promptly.
• Ensure that guest rooms are ready for early check-ins or late check-outs, adhering to the hotel’s check-in/check-out policies.
• Health & Safety Compliance:
• Follow all health, safety, and sanitation guidelines while handling cleaning chemicals and equipment.
• Adhere to hotel procedures regarding cleanliness standards, maintaining a safe and hazard-free environment for guests and staff.
• Ensure that all cleaning products are stored safely and securely when not in use.
• Inventory & Supplies Management:
• Ensure that cleaning carts are stocked with necessary supplies for the shift.
• Monitor inventory levels of housekeeping supplies (e.g., cleaning agents, linens) and notify the supervisor when stock is low.
• Assist with the organization of linen closets, cleaning supplies, and equipment.
• Quality Control & Attention to Detail:
• Ensure all rooms meet or exceed the hotel’s cleanliness and quality standards before guest check-in.
• Pay close attention to detail when inspecting rooms for cleanliness and organization.
• Maintain high standards of cleanliness even during high-traffic periods, ensuring consistency throughout the hotel.
• Team Collaboration:
• Work as part of a team with other housekeeping staff, following instructions from supervisors and collaborating to ensure rooms are cleaned efficiently.
• Communicate effectively with housekeeping supervisors, maintenance, and other hotel departments to resolve any issues or concerns.
• Assist with special cleaning projects or tasks as assigned by the housekeeping supervisor.

Education and/or Experience

• High School Diploma or equivalent required.
• Previous experience in housekeeping or cleaning services is a plus but not required.
• Knowledge of cleaning techniques and use of cleaning equipment is beneficial.

Skills/Specialized Knowledge

• Strong attention to detail, ensuring that rooms and public areas are cleaned to the highest standard.
• Ability to work independently with minimal supervision.
• Good communication skills to interact with guests and team members.
• Time management skills to complete tasks efficiently during a shift.
• Ability to follow instructions and hotel procedures for cleaning, safety, and guest service.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to lift and move up to 35 pounds (e.g., linens, cleaning equipment).
• Frequent use of hands, fingers, and wrists for handling cleaning tools and operating equipment.
• Ability to work in a physically demanding environment with exposure to cleaning chemicals and equipment.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.