Assistant Housekeeping Manager - Millennium Hilton New York One UN Plaza

The Tempo New York Times Square is looking for an Assistant Housekeeping Manager to join our team.

This stunning property features 661 rooms with floor-to-ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the 11th floor, includes communal working spaces as well as a fitness center and hydration station.

The ideal candidate will have 2-3 years of experience in a similar role, including Rooms Inspector, at a similar size property, customer service experience, and full availability, including nights, weekends, and holidays.

Shift Pattern: Full Availability, including nights, weekends, and holidays

Salary Range: $68,000 - $75,000 / annually

What are the benefits of working for Hilton?

Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace by Great Place To Work US and Fortune !

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportiveparental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As the Assistant Housekeeping Manager, you will oversee the cleanliness, maintenance, and guest experience of hotel floors, rooms, suites, and public areas. You will supervise, train, and manage a team of room attendants and housepersons to ensure that the highest standards of cleanliness, quality, and service are maintained. Your role will balance the operational side of housekeeping management, inventory control, and the guest-facing responsibilities, ensuring both operational efficiency and outstanding guest experience. You will also act as the primary liaison between the housekeeping team and other departments, ensuring that all service areas and guest accommodation are in optimal condition.

Specifically, you would be responsible for performing the following tasks to the highest standards:

Team Leadership & Supervision:

• Lead, train, and supervise a team of room attendants, housepersons, and other housekeeping staff members.

• Assign daily cleaning tasks and monitor the performance of team members to ensure that all rooms, suites, and public areas are cleaned to the highest standards.

• Ensure that each team member is equipped with the proper tools, knowledge, and training to carry out their responsibilities effectively.

• Conduct regular performance evaluations, offer constructive feedback, and provide coaching to promote continuous improvement and high-quality service.

• Oversee staff schedules, monitor attendance, and ensure proper staffing levels for effective housekeeping operations.

Cleanliness & Quality Control:

• Supervise the cleaning of all guest rooms, suites, and public areas to meet or exceed cleanliness and quality standards.

• Conduct regular inspections of rooms, floors, and public spaces to ensure they meet the propertys cleanliness and safety standards.

• Address guest feedback promptly, ensuring that any cleanliness or service-related issues are resolved efficiently and to the guest's satisfaction.

• Ensure all designated inventories (e.g., linen, cleaning supplies) are properly managed, stocked, and maintained.

Guest Experience & Satisfaction:

• Ensure a focus on creating exceptional guest experience by maintaining high standards of cleanliness in guest rooms and public areas.

• Respond promptly to guest requests for additional amenities, extra cleaning services, or special accommodation, ensuring that guest satisfaction is prioritized.

• Implement feedback from guest surveys or direct feedback related to housekeeping and cleanliness and take appropriate corrective actions to improve service quality.

Inventory Management:

• Monitor inventory levels of housekeeping supplies, including linens, cleaning products, and guest amenities.

• Ensure stockrooms and cleaning carts are fully stocked and maintained with the proper supplies.

• Conduct regular inventory audits and report any discrepancies, shortages, or overages in supplies to the Housekeeping Manager.

• Ensure that any missing or damaged items are reported promptly and that the proper replacement processes are followed.

Coordination with Other Departments:

• Communicate and coordinate with the Front Office, Engineering, F&B Property Operations team to report and follow up on maintenance issues in guest rooms and public areas.

• Act as the liaison between the housekeeping department and other departments (e.g., Front Office, Maintenance, Guest Services) to ensure seamless communication and effective resolution of any guest-related issues.

• Ensure that maintenance issues are promptly addressed to avoid disruption to guests and ensure rooms/suites are in optimal condition for occupancy.

Payroll & Administrative Oversight:

• Review and monitor housekeeping team payroll reports, ensuring accuracy and compliance with hotel policies.

• Assist with the creation and management of work schedules, ensuring that all shifts are covered and operational needs are met efficiently.

• Monitor the hotels Lost and Found program, ensuring that items are tracked, stored, and returned to guests according to hotel policy.

Health, Safety, and Compliance:

• Ensure the housekeeping team adheres to hotel health, safety, and sanitation regulations.

• Enforce proper handling and storage of cleaning chemicals, following all safety guidelines.

• Ensure all areas are maintained in compliance with the hotels safety protocols, including fire safety and hygiene standards.

Continuous Improvement:

• Work closely with the Housekeeping Manager to assess and improve departmental processes, procedures, and service delivery.

• Actively seek ways to enhance operational efficiency, reduce waste, and improve the overall guest experience in relation to cleanliness and room

• standards.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

H ospitality - We're passionate about delivering exceptional guest experiences.

I ntegrity - We do the right thing, all the time.

L eadership - We're leaders in our industry and in our communities.

T eamwork - We're team players in everything we do.

O wnership - We're the owners of our actions and decisions.

N ow - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.