Adventure Park Guest Service Attendant

Limited housing for FULL-TIME employees

SKI FREE @ Copper
Equipment Reimbursement
End-of-Season Bonus

Why work for the Town of Frisco as

the Adventure Park Guest Service Attendant ? There

are many reasons!

Some amazing

incentives are the convenience of a clean car year-round with a FREE car wash,

free recycling, trash, and compost pick up. Summer incentives include free

paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per

employee) and free boat rentals if not rented for the final rental of the day.

Winter incentives include free tubing at the Frisco Adventure Park, free Nordic

Center passes for employee and family, free Terrain Park pass, friends and

family passes for tubing, Copper Mountain discounted season passes, Copper

Mountain free daily lift ticket voucher program for employee and half off for

dependents. Want to know more? Check out the benefits tab above.

And of course, don't

forget to apply to take advantage of the cool perks and the amazing opportunity

that awaits you!

This non-exempt position is responsible for delivering exceptional guest service through telephone, email, and in-person interactions. This position uses recreation software to make reservations, sell tickets, register guests for recreation programs and make facility reservations. Attendants will be required to assist with special events, including birthdays and weddings, and other Adventure Park activities, both indoor and outdoor operations.

Desired start date: 11/20/2025 & estimated end-of-season date: 4/5/2026
Guest Service staff typically are scheduled Thursday - Monday between 8:00AM - 6:30PM. Opportunities may be available for 9AM-5PM shifts on Tuesday/Wednesday. Responsibilities

• Provides exceptional guest service to all Adventure Park guests by giving appropriate information, directions and conducts all transactions with a smile, eye contact and clear communication.
• Utilizes a variety of software to assist guests. Makes reservations and conducts various sale transactions.
• Maintains a high level of knowledge regarding all Adventure Park and Recreation and Cultural Department programs, facilities and services.
• Answers repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Might be on the phone up to 8 hours making reservations.
• Creates and redeems reservations for all Adventure Park and Recreation and Cultural programs.
• Utilizes sales techniques to sell retail merchandise food and beverage.
• Informs guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary.
• Interacts with and maintains professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations.
• Communicates as appropriate with other staff and supervisor about concerns or when assistance is needed.
• Utilizes appropriate cash handling procedures.
• Produces neat, organized and accurate closing reports.
• Ensures the Day Lodge facility indoor and outdoor is clean, well-maintained, items are stocked and well display, and presentable to guests.
• Assists with opening and closing procedures including but not limited to counting till, locking and unlocking building, facility cleaning, trash removal, vacuuming, and sweeping.
• Communicates in a timely and professional manner with citizens, visitors, and Town of Frisco staff.
• Adheres to all Town of Frisco and Recreation and Cultural Department policies and procedures; including but not limited to safety, accounting, and maintaining grooming and uniform standards.
• Works in a team-based environment supporting the Adventure Park and Recreation and Cultural Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Performs other duties as may be assigned by management.

Other Responsibilities:

Adheres to Town of Frisco policies, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism

Ability to function and make good decisions in the absence of a supervisor.

Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.

Performs other job duties/responsibilities as assigned by management.

Employees are held accountable for all duties of this job.

Requirements

Education:

• GED or High School Diploma- preferred

Computer Operations:

• Microsoft Word and Excel - preferred
• POS and booking systems - preferred

Licenses, Certifications or Accreditations:

• Valid Colorado Driver's License - preferred
• CPR/AED & First Aid Certification (Provided by the Town)

Previous Work Experience:

• 1 year of guest service- required

Language Ability:

• Must be able to communicate verbally and written in English - required

Decision Making Ability:

• Ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance- required

Other:

• Must be able to multitask in a high pace environment - required
• 1 year experience handling cash - preferred
• 1 year experience with retail and food/beverage operations - preferred

Additional Information

LIFTING : This job requires weight to be lifted or force to be exerted Below is how much and how often.

Up to 10 Pounds: 2/3 OR MORE

Up to 25 Pounds: 2/3 OR MORE

Up to 50 Pounds: 2/3 OR MORE

Up to 100 Pounds: UP TO 1/3

More than 100 Pounds: NONE

OTHER PHYSICAL ACTIVITIES REQUIRED : Job time spent performing the following:

Standing: 2/3 OR MORE

Walking: 1/3 TO 2/3

Sitting: 2/3 OR MORE

Using hands to finger, hands to feel: 2/3 OR MORE

Reaching with hands and arms: 2/3 OR MORE

Climb or balance: 1/3 TO 2/3

Stoop, kneel, crouch or crawl: 1/3 TO 2/3

Talk or hear: 2/3 OR MORE

Taste or smell: 2/3 OR MORE

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:

Indoor/Outdoor: 90% indoor 10% outdoor

Hazardous Materials or Noise: Crowd noise

Holidays/Weekends/Evenings: Yes, based on business needs

Equipment Used in Job: Computer, copy machine, telephone, fax, microwave, coffee machine, panini press, hot chocolate machine, food warmers, roller grill, grill, ice machine, and printer.

Other: The position requires the ability to travel over snow and ice in challenging weather conditions.

Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 9:00pm.

This position also requires speaking with guests in a crowded, noisy environment from behind a counter.

Specific vision requirements for this job:

Close Vision: yes

Distance Vision: yes

Color Vision: yes

Peripheral Vision: yes

Depth Perception: yes

Ability to adjust focus: yes

This job description is not intended

to be an exhaustive list of all duties, responsibilities or qualifications

associated with the job. Other duties may be assigned.

The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law .