Guest Services Manager

Job Information: Guest Services Manager Job

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Guest Services Manager

Description

Monthly Compensation: $5,500.00

Basic Job Function: Responsible for the daily op erations of the Assistant Managers, Kahala Concierge, Guest Recognition and CHI Fitness & Balance Center, Pool and Concierge. Liaises with the outsourced Keiki Club and Dolphin Quest departments to ensure compliance with company standards. Responsible for the cultural offerings and special resort events. Also supervises, trains, develops and assists Guest Service Assistant Managers.

Position Requirements

Essential Functions:

• To continuously monitor and improve the above-named operations.
• Responsible for all administrative procedures to ensure all of the operations are run professionally and in accordance with Health and Safety policy.
• Hires, evaluates and oversees supervision, training, and scheduling of the Assistant Managers, Kahala Concierge, CHI. Performs disciplinary actions as necessary.
• Communicates regularly with support departments including, but not limited to, Sales, Housekeeping, Room Service, and Accounting.
• Coordinate Hawaiian cultural activities for the guests of the resort, including Aloha Week Festivities.
• Ensure cultural offerings are made available to guests-Hanukkah, Kadomatsu, etc.
• Plans and executes special resort activities (Santa's arrival and party, Easter Egg Hunt & party)
• Plans and attends monthly meetings including departmental communications meetings.
• Assists with the duties of the Director of Front Office in her absence.

Additional Duties and Responsibilities:

• Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
• Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Responds to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
• Conducts regular/daily courtesy calls to guests, both in house and those who have not returned more than one year.
• Liaises continuously with the hire car operator to ensure top quality service is provided to our guests
• Ensure that all physical aspects of the areas are under control and are always kept in a good state of maintenance.
• Ensure that proper reception of guests on arrival by Limousine/Towncar/Taxi at the entrance of the hotel is carried out
• Performs a variety of other duties as assigned.

Education/Training Requirements:

• High School Diploma or General Education Diploma required.
• College degree in hotel management or similar field preferred.

Experience/Skill Requirements:

• Two(2) years experience in Reservations and/or Front Desk operations required.
• One (1) year management experience required.

Full-Time/Part-Time Full-Time Shift Various Shifts Position Guest Services Manager Number of Openings 1 Exempt/Non-Exempt Non-Exempt Req Number ROO-25-00002 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.