Bellperson at The Pearl Hotel

Job Summary: The Bellperson is the first and last point of contact for hotel guests, ensuring a warm welcome and a fond farewell. Responsibilities include escorting guests to and from accommodations, providing orientation to property features, and offering assistance to enhance guest comfort, aligning with Forbes Standards of Excellence.

Job Responsibilities:

• Assist with guest arrival and departure, handling luggage with care.
• Aid in loading and unloading guest luggage during check-in and check-out.
• Address guest needs, questions, and special requests promptly.
• Collaborate with front desk staff for a seamless guest experience.
• Provide assistance with parking and answer phones courteously.
• Work with housekeeping and beach service teams as needed.
• Stay informed about daily hotel activities, group, and VIP arrivals.
• Maintain clean and presentable lobby, bell closet, and work areas.
• Handle any other reasonable guest requests.
• Perform additional duties as assigned by hotel management.

Qualifications

Education and Experience:

• Adequate education and literacy for reading product labels and effective communication with guests about job-related needs.
• Previous experience as a bellperson is preferred.

Knowledge, Skills, & Abilities:

• Detail-oriented and thorough in tasks.
• Active listener with a keen understanding of guest service operations.
• Demonstrated ability to maintain discretion and respect guest privacy.
• Consistent delivery of work to the highest standards.
• Pleasant and friendly interaction with guests.
• Proven capability to identify and independently resolve issues related to the position.
• Attentive listening skills while providing service.
• Implementation of operations to achieve service excellence.
• Effective leadership in a diverse service setting.
• Proficient operation of a handheld tablet.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company reserves the right to amend and change responsibilities to meet business and organizational needs.