Receptionist/Scheduler - Full-Time - Norwalk

Stamford Health has an opening for a full-time Receptionist/Scheduler in Norwalk, CT! The Receptionist/Scheduler will work Monday - Friday (40 hours a week). Monday & Tuesday 8am-5pm, Wednesday 8:30am-6pm, Thursday 8am-4pm, Friday 8am-3pm.

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice.

Responsibilities:

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient's insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
• High School Diploma or equivalent required with 1-3 years of related front office or customer service experience preferred.
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required
• Computer skills required (MS Office Word and Excel).
• Solid phone/customer service skills.