Customer Service Specialist - HVAC Schedule Coordinator

Customer Service Specialist - HVAC Schedule Coordinator | $25.00 - $32.00 per hour

This role serves as the first point of contact for our valued customers and plays a key role in delivering exceptional customer service.

All Seasons Inc. Tacoma WA,

We are a family-owned and operated HVAC company proudly serving Tacoma and the surrounding area with expert heating, air conditioning, indoor quality solutions, and electrical services, offering industry-leading Carrier products with the most advanced technology. Our team has 25 + years of experience in the design, installation and repair of residential and commercial heating and AC.

Benefits :

Medical 75% employer paid

IRA with 3% match

Paid time off

Paid holidays

Job Position : Customer Service Specialist - HVAC Schedule Coordinator

Compensation : $25.00 - $32.00 per hour, depending on experience + Spiffs

Work Hours : 8 : 00am to 5 : 00pm, Monday through Friday, with occasional overtime

What you will be doing :

Working in an office and warehouse setting

Answering Incoming calls

Scheduling annual maintenance calls

Scheduling sales appointments

Dispatching technicians

Date entry for parts ordering and updating customer database information

Inventory control & putting away parts shipments

Receiving materials and checking serial numbers

Supporting field techs by occasionally delivering parts

Must be able to climb on ladder

Casual work environment, jeans, and closed-toe shoes

Qualifications :

3 + years related experience in an office setting of customer service, dispatching, schedule coordinating, or combination of experience and education

Stellar customer service skills

Data entry, filing, and other general office duties

Experience with MS Outlook, MS Office Suite, specifically Word, and Excel

CRM Data base experience

Strong organizational skills and high attention to detail

High school Diploma or equivalent

Valid driver's license and insurable driving record

Learn more about it :

Customer Service Specialist - HVAC Schedule Coordinator All Seasons Inc Tacoma, WA, USA 3 days ago Quick Job type Full-time Quick Job description Customer Service Specialist - HVAC Schedule Coordinator | $25.00 - $32.00 per hour This role serves as the first point of contact for our valued customers and plays a key role in delivering exceptional customer service. All Seasons Inc. Tacoma WA, We are a family-owned and operated HVAC company proudly serving Tacoma and the surrounding area with expert heating, air conditioning, indoor quality solutions, and electrical services, offering industry-leading Carrier products with the most advanced technology. Our team has 25 + years of experience in the design, installation and repair of residential and commercial heating and AC. Benefits : Medical 75% employer paid IRA with 3% match Paid time off Paid holidays Job Position : Customer Service Specialist - HVAC Schedule Coordinator Compensation : $25.00 - $32.00 per hour, depending on experience + Spiffs Work Hours : 8 : 00am to 5 : 00pm, Monday through Friday, with occasional overtime What you will be doing : Working in an office and warehouse setting Answering Incoming calls Scheduling annual maintenance calls Scheduling sales appointments Dispatching technicians Date entry for parts ordering and updating customer database information Inventory control & putting away parts shipments Receiving materials and checking serial numbers Supporting field techs by occasionally delivering parts Must be able to climb on ladder Casual work environment, jeans, and closed-toe shoes Qualifications : 3 + years related experience in an office setting of customer service, dispatching, schedule coordinating, or combination of experience and education Stellar customer service skills Data entry, filing, and other general office duties Experience with MS Outlook, MS Office Suite, specifically Word, and Excel CRM Data base experience Strong organizational skills and high attention to detail High school Diploma or equivalent Valid driver's license and insurable driving record Learn more about it : Customer Service Coordinator Tacoma, WA, USA