Guest Services Ticket Cashier - Spanish Bilingual

The Ticketing Cashier operates in various ticketing booth locations at Stone Mountain Park to include selling various tickets and Mountain Memberships, and providing general information and supplies such as maps/informational brochures to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.

Explain and sell the benefits of park memberships/annual passes

Explain ticket prices , attractions schedules, and park special events

Smile and treat guests with friendliness and respect with an enthusiastic spirit to work

Provide guests with information regarding activities conducted at the Park

Provide guests with directions to attractions, food and merchandise venues, offices, and special events

Communicate correct product information to guests regarding coupons, special offers, and upcoming events

Responsible for reviewing the Daily Adventure Plan for special events and Park operation information, schedules, and locations to ensure that accurate information is provided to guests

Assist individuals or groups with tickets and brochures

Collect and secure money from tickets sold, providing guests with correct change

Keep records of money collected and tickets sold

Prepare till and tickets at the beginning of the day

Balance registers at the end of each shift

Maintain brochure and supply inventory in ticket booths

Maintain clean working environment

Maintain a working relationship with other departments to ensure up-to-date product knowledge

Assist in other areas of the department such as Gates and Guest Services

This position requires the employee to receive credit card information, make deposits, and initiate a refund

PCI certification must be obtained within the first 30 days of employment

All other duties as assigned

SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must understand, read, write and speak the English language

Must be at least 16 years old

Must be able to maintain a good working relationship with coworkers

Must be able to work days, nights, weekends, and holidays

Must have excellent communication skills and sense of appropriateness to converse with employees and guests

Must be able to responsibly handle large sums of money

Must be able to add, subtract, multiply, and divide in all units of measure

Must be able to speak to large crowds

Must be able to understand a personal computer's basic functions and operate it

Must be able to take direction from others in a fast paced environment

Must be able to work independently and as part of a team

EDUCATION AND EXPERIENCE

High school diploma or equivalent education preferred

Minimum of one month experience in hospitality, customer service, or theme park industry preferred

Previous cash handling experience preferred

Previous sales experience preferred

Bilingual is preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is required to sit and stand for long periods of time and walk. The employee must be able to reach with hands and arms; and use hands to finger, handle, and feel. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull at least 50lbs. Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision. The employee must be able to take directional cues directly or indirectly.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions

The employee is regularly exposed to wet/or humid conditions, extreme heat or extreme cold

The noise level of the work environment is usually moderate

The environment can be moderate to fast paced

Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to pre-employment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage.