Salary Not Available
Position range in Sioux City, IA-NE-SD Metropolitan Statistical Area $29k - $34k Per Year
HOTEL FRONT DESK/RESERVATIONS
WinnaVegas Casino Resort
Occupation: Hotel, Motel, and Resort Desk Clerks
Location: Sloan, IA - 51055
Positions available: 1
Job #: jo_...
Source: WinnaVegas Casino Resort
Posted: 4/9/2025
Web Site: www.winnavegas.com
Job Type: Full Time
Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Job Requirements and Properties
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Work Onsite
Full Time
Schedule
Full Time
Job Description Help for Job Description. Opens a new window.
Job Description
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JOB SUMMARY:
Responsible for providing outstanding guest service to WinnaVegas customers. Performs a variety of guest services functions including duties related to telephone, internet, key control, ensuring high-quality guest relations.
JOB DUTIES: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
1. Greets, registers, and assigns rooms to guests.
2. Issues room keys to guests.
3. Responsible for proper key control and other security measures.
4. Answers telephone professionally.
5. Transmits and receives telephone messages and sets up guests' wake-up calls.
6. Date stamps, sorts, and racks incoming mail and messages.
7. Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
8. Keep records of room availability and guests' accounts. Operates the front office computer system. Makes photocopies, if needed.
9. Computes bill, collects payment, and makes change for guests.
10. Makes and confirms reservations.
11. Posts charges such as room, food, liquor, or telephone, to guest folio.
12. Checks out guests and inquiries about their stay.
13. Promotes and supports WinnaVegas Casino/Resort initiatives.
14. Actively builds awareness of the Casino/Resort to guests.
15. Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with Company policy. Makes Hotel Manager aware of any guest complaints.
16. Maintains the highest levels of quality assurance ratings, including guest comment cards, accounting audit, and inspection scores.
17. Confers and cooperates with other departments as needed to ensure coordination of activities.
18. Works toward a 90% walk-in conversion rate goal.
19. Ensures compliance of all company policies and procedures.
20. Adheres to all safety procedures and informs management of any unsafe conditions.
21. Attends meetings and training as requested.
22. Read, understand and adhere to the Winnebago Gaming Compact and Winnebago Tribal Gaming Code, Rules and Regulations
23. Perform all other job related duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS
Minimum Qualifications:
Must have a high school diploma or G.E.D. Two years customer service experience required with hotel front desk experience preferred. Must have general knowledge of computers as well as excellent interpersonal and communications skills.
No theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.
Physical Demands:
While performing the duties of this job, the employee regularly is required to stand for extended periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in the Resort hotel(s) area with exposure to heat, cold, and Casino setting with exposure to secondhand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts may be required.
AUTHORITY AND SUPERVISORY CAPACITY
Possesses authority needed to accomplish 1-23 above.
SIGNATURE AUTHORITY
* None
CONDITION OF EMPLOYMENT
1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.
ACCESS TO SENSITIVE AREAS
* With Security escort in accordance with Internal Controls.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position range in Sioux City, IA-NE-SD Metropolitan Statistical Area $29k - $34k Per Year
HOTEL FRONT DESK/RESERVATIONS
WinnaVegas Casino Resort
Occupation: Hotel, Motel, and Resort Desk Clerks
Location: Sloan, IA - 51055
Positions available: 1
Job #: jo_...
Source: WinnaVegas Casino Resort
Posted: 4/9/2025
Web Site: www.winnavegas.com
Job Type: Full Time
Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time
Schedule
Full Time
Job Description Help for Job Description. Opens a new window.
Job Description
Help for Job Description. Opens a new window.
JOB SUMMARY:
Responsible for providing outstanding guest service to WinnaVegas customers. Performs a variety of guest services functions including duties related to telephone, internet, key control, ensuring high-quality guest relations.
JOB DUTIES: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
1. Greets, registers, and assigns rooms to guests.
2. Issues room keys to guests.
3. Responsible for proper key control and other security measures.
4. Answers telephone professionally.
5. Transmits and receives telephone messages and sets up guests' wake-up calls.
6. Date stamps, sorts, and racks incoming mail and messages.
7. Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
8. Keep records of room availability and guests' accounts. Operates the front office computer system. Makes photocopies, if needed.
9. Computes bill, collects payment, and makes change for guests.
10. Makes and confirms reservations.
11. Posts charges such as room, food, liquor, or telephone, to guest folio.
12. Checks out guests and inquiries about their stay.
13. Promotes and supports WinnaVegas Casino/Resort initiatives.
14. Actively builds awareness of the Casino/Resort to guests.
15. Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with Company policy. Makes Hotel Manager aware of any guest complaints.
16. Maintains the highest levels of quality assurance ratings, including guest comment cards, accounting audit, and inspection scores.
17. Confers and cooperates with other departments as needed to ensure coordination of activities.
18. Works toward a 90% walk-in conversion rate goal.
19. Ensures compliance of all company policies and procedures.
20. Adheres to all safety procedures and informs management of any unsafe conditions.
21. Attends meetings and training as requested.
22. Read, understand and adhere to the Winnebago Gaming Compact and Winnebago Tribal Gaming Code, Rules and Regulations
23. Perform all other job related duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS
Minimum Qualifications:
Must have a high school diploma or G.E.D. Two years customer service experience required with hotel front desk experience preferred. Must have general knowledge of computers as well as excellent interpersonal and communications skills.
No theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.
Physical Demands:
While performing the duties of this job, the employee regularly is required to stand for extended periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in the Resort hotel(s) area with exposure to heat, cold, and Casino setting with exposure to secondhand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts may be required.
AUTHORITY AND SUPERVISORY CAPACITY
Possesses authority needed to accomplish 1-23 above.
SIGNATURE AUTHORITY
* None
CONDITION OF EMPLOYMENT
1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.
ACCESS TO SENSITIVE AREAS
* With Security escort in accordance with Internal Controls.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Job ID: 487958332
Originally Posted on: 8/3/2025
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