Customer Experience Representative
E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He inoi tenei ki a koe. Tono mai ki tetahi tunga ki te Kaunihera o Otautahi
In these front-line roles at the Council, it's not just about customer service, it's about the customer experience. You will be the first point of contact for our customers, when they enter our facilities. Our centres are busy and high-pressure environments where no two days are the same.
We now have casual opportunities available at three of our facilities.
About the role | Ko te mahi nei
Day to day duties include:
Welcoming customers with a friendly attitude.
Assisting with customer enquiries: Answer questions, provide information about memberships and products.
Processing transactions for retail and/or memberships
Collaborating with colleagues and wider team: to ensure a smooth and efficient customer service experience.
As someone who has a genuine love for people and is solutions-focused - you'll deliver high-quality information and services to maximize our customer experience.
About you | Ko Koe Tenei
Ideally, you will have gained your customer service experience from working in retail and/or hospitality; you will thrive in a fast-paced environment and be able to think on your feet!
Have excellent literacy and computer skills, as well as good verbal communication and time management
Be highly personable with a positive attitude.
It is preferable you will hold a current Workplace First Aid Certificate.
To view a copy of the position description, click the link at the bottom of the page.
Locations:
Jellie Park Recreation and Sports Centre, 295 Ilam Road, Burnside
Pioneer Recreation and Sport Centre, 75 Lyttelton Street, Somerfield
Taiora QEII Recreation and Sport Centre, 193 Travis Road, New Brighton
Additional Information | Ko etahi atu korero:
We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at jobsccc.
Hours of work: These are casual hours, so please make sure to include your availability in your application.
Salary: $27.80 - $28.82 per hour
What's in it for you? He aha nga hua ki a koe?
Access to training programmes, workshops, and development opportunities
Collaboration - exposure to wider areas of the organisation
- a variety of benefits for Council staff from health schemes to retail discounts.
Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.
Job Details
Reference #39802
Posted on29 Jul 2025
Closes on10 Aug 2025 23:55
Location(s)Burnside, New Brighton, Spreydon
ExpertiseCustomer Service, Sport & Recreation
Job level(s)Experienced, 1 to 3 years, 3 to 5 years, 5 to 7 years, 7 to 10 years, 10 plus years
Work type(s)Casual
E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He inoi tenei ki a koe. Tono mai ki tetahi tunga ki te Kaunihera o Otautahi
In these front-line roles at the Council, it's not just about customer service, it's about the customer experience. You will be the first point of contact for our customers, when they enter our facilities. Our centres are busy and high-pressure environments where no two days are the same.
We now have casual opportunities available at three of our facilities.
About the role | Ko te mahi nei
Day to day duties include:
Welcoming customers with a friendly attitude.
Assisting with customer enquiries: Answer questions, provide information about memberships and products.
Processing transactions for retail and/or memberships
Collaborating with colleagues and wider team: to ensure a smooth and efficient customer service experience.
As someone who has a genuine love for people and is solutions-focused - you'll deliver high-quality information and services to maximize our customer experience.
About you | Ko Koe Tenei
Ideally, you will have gained your customer service experience from working in retail and/or hospitality; you will thrive in a fast-paced environment and be able to think on your feet!
Have excellent literacy and computer skills, as well as good verbal communication and time management
Be highly personable with a positive attitude.
It is preferable you will hold a current Workplace First Aid Certificate.
To view a copy of the position description, click the link at the bottom of the page.
Locations:
Jellie Park Recreation and Sports Centre, 295 Ilam Road, Burnside
Pioneer Recreation and Sport Centre, 75 Lyttelton Street, Somerfield
Taiora QEII Recreation and Sport Centre, 193 Travis Road, New Brighton
Additional Information | Ko etahi atu korero:
We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at jobsccc.
Hours of work: These are casual hours, so please make sure to include your availability in your application.
Salary: $27.80 - $28.82 per hour
What's in it for you? He aha nga hua ki a koe?
Access to training programmes, workshops, and development opportunities
Collaboration - exposure to wider areas of the organisation
- a variety of benefits for Council staff from health schemes to retail discounts.
Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.
Job Details
Reference #39802
Posted on29 Jul 2025
Closes on10 Aug 2025 23:55
Location(s)Burnside, New Brighton, Spreydon
ExpertiseCustomer Service, Sport & Recreation
Job level(s)Experienced, 1 to 3 years, 3 to 5 years, 5 to 7 years, 7 to 10 years, 10 plus years
Work type(s)Casual
Job ID: 487988437
Originally Posted on: 8/3/2025
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