3rd Shift Guest Service Representative/Night Auditor - Home2 Suites Minnetonka

Description

Home2 Suites Minnetonka is hiring for a part time weekend Night Auditor to join our team.

The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours.

Hours: Friday and Saturday nights 11pm - 7am.

As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Must be available weekends and holidays.

What is in it for YOU?

• Competitive wages
• Personal Days Off - start earning on day 1
• Bonus Plan
• Holiday Pay
• Referral program
• Employee discount program

Some Key Areas of Responsibilities include:

• Assume the position of the Manager on Duty
• Update all files and reset the system for the following day activity.
• Welcome guests to the hotel and perform the check-in process.
• Thank guests and perform the check-out process.
• Answer all incoming and in-house phone calls.
• Assist callers with making and/or changing reservations.
• Assist all guests as necessary to ensure a positive experience.
• Perform routine daily tasks.
• Ability to work while standing for extended periods of time.
• Assist with the laundry duties during the shift.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts