Customer Service Representative
- Potter Electric Signal Company, LLC
- Maryland Heights, Missouri
- Full Time
Customer Service Representative
Job Details
Job Location
Maryland Heights, MO
Position Type
Full Time
Education Level
High School
Salary Range
$21.00 - $25.00 Hourly
Job Shift
Day
Description
Join Us as a Customer Service Representative at Potter Global Technologies
At Potter Global Technologies, we've been protecting lives around the world for over 125 years - and we're just getting started. We're a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentationyou'll feel at home here.
As a Customer Service Representative, you will be responsible for maintaining a superior level of service to Potter's customers to ensure our long-standing reputation of commitment. Reporting to the Customer Service Manager, you'll be at the heart of our customer experience - managing orders, solving problems, and building lasting relationships with our customers. This role is ideal for someone who thrives in a fast-paced environment, loves connecting with people, and takes pride in getting the details right.
What You'll Do
Deliver Accuracy & Confidence: Review and confirm customer orders and pricing across the US, ensuring every detail is spot-on before fulfillment
Own the Order Process: Accurately enter customer orders into the system and ensure everything is set for smooth, on-time delivery.
Be the Voice of Potter: Provide timely, courteous, and professional support for customer orders and inquiries, upholding the responsiveness our brand is known for.
Create Customer Moments: Handle incoming calls, questions, and requests with care - even introducing customers to additional products when it's the right fit!
Stay Connected: Make follow-up and courtesy calls to keep customers informed, supported, and confident in their orders.
Support Sales Success: Respond to inquiries from our Sales team, providing them with the most up-to-date product info and order support.
Manage Returns with Care: Process customer returns efficiently and professionally, maintaining a smooth and positive experience.
Pitch In Where Needed: Embrace additional responsibilities as assigned.
Qualifications
What You Bring
Experience That Drives Success
High school diploma required, Associate's Degree or higher preferred.
Minimum of 1 year related experience in Customer Service - open to all backgrounds (hospitality, retail, etc).
Key Strengths & Skills
Acts with integrity, professionalism, and confidentiality
Strong verbal and written communication skills
Excellent interpersonal, relationship-building, and organizational skills
Familiarity with sourcing strategies, creative outreach, and passive candidate engagement
Strong problem-solving skills
Bias for action and ability to work with a sense of urgency
Ability to manage multiple assignments, projects and priorities
Collaboration skills
Organizational savvy - where to go, who to talk to, how to get it done
Proficiency in Microsoft Office Suite
Our Culture
We build strong relationship - with teammates, partners, and customers
We take pride in knowing every product we build serves the purpose of protecting lives
We listen actively, coach frequently, and own our results
We foster innovation, value curiosity, and believe that experimentation is part of growth
We create a welcoming and inclusive space where everyone belongs
We take ownership of our work - quality and safety are at the core of what we do
Benefits That Matter
Employee Ownership Program - You're not just an employee - you're an owner. We share success together.
Competitive health, dental, and vision plans
401(k) with company match
Generous paid time off and holidays
Continuous learning and development opportunities
Financial Wellness programs including complimentary Certified Financial Planner sessions
Recognition programs that celebrate individual and team wins
A mission-driven team that supports life-saving outcomes, every day
Location
This is a full-time position, on-site at our St. Louis, MO, office.
Ready to ?
Ready to make a real impact? If you're driven, curious, and excited to grow with a team that's changing the worldand where you're not just an employee but an owner - we want you on board!
Join us, and let's create safer environments together - making a global difference you'll be proud to own.
Job Details
Job Location
Maryland Heights, MO
Position Type
Full Time
Education Level
High School
Salary Range
$21.00 - $25.00 Hourly
Job Shift
Day
Description
Join Us as a Customer Service Representative at Potter Global Technologies
At Potter Global Technologies, we've been protecting lives around the world for over 125 years - and we're just getting started. We're a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentationyou'll feel at home here.
As a Customer Service Representative, you will be responsible for maintaining a superior level of service to Potter's customers to ensure our long-standing reputation of commitment. Reporting to the Customer Service Manager, you'll be at the heart of our customer experience - managing orders, solving problems, and building lasting relationships with our customers. This role is ideal for someone who thrives in a fast-paced environment, loves connecting with people, and takes pride in getting the details right.
What You'll Do
Deliver Accuracy & Confidence: Review and confirm customer orders and pricing across the US, ensuring every detail is spot-on before fulfillment
Own the Order Process: Accurately enter customer orders into the system and ensure everything is set for smooth, on-time delivery.
Be the Voice of Potter: Provide timely, courteous, and professional support for customer orders and inquiries, upholding the responsiveness our brand is known for.
Create Customer Moments: Handle incoming calls, questions, and requests with care - even introducing customers to additional products when it's the right fit!
Stay Connected: Make follow-up and courtesy calls to keep customers informed, supported, and confident in their orders.
Support Sales Success: Respond to inquiries from our Sales team, providing them with the most up-to-date product info and order support.
Manage Returns with Care: Process customer returns efficiently and professionally, maintaining a smooth and positive experience.
Pitch In Where Needed: Embrace additional responsibilities as assigned.
Qualifications
What You Bring
Experience That Drives Success
High school diploma required, Associate's Degree or higher preferred.
Minimum of 1 year related experience in Customer Service - open to all backgrounds (hospitality, retail, etc).
Key Strengths & Skills
Acts with integrity, professionalism, and confidentiality
Strong verbal and written communication skills
Excellent interpersonal, relationship-building, and organizational skills
Familiarity with sourcing strategies, creative outreach, and passive candidate engagement
Strong problem-solving skills
Bias for action and ability to work with a sense of urgency
Ability to manage multiple assignments, projects and priorities
Collaboration skills
Organizational savvy - where to go, who to talk to, how to get it done
Proficiency in Microsoft Office Suite
Our Culture
We build strong relationship - with teammates, partners, and customers
We take pride in knowing every product we build serves the purpose of protecting lives
We listen actively, coach frequently, and own our results
We foster innovation, value curiosity, and believe that experimentation is part of growth
We create a welcoming and inclusive space where everyone belongs
We take ownership of our work - quality and safety are at the core of what we do
Benefits That Matter
Employee Ownership Program - You're not just an employee - you're an owner. We share success together.
Competitive health, dental, and vision plans
401(k) with company match
Generous paid time off and holidays
Continuous learning and development opportunities
Financial Wellness programs including complimentary Certified Financial Planner sessions
Recognition programs that celebrate individual and team wins
A mission-driven team that supports life-saving outcomes, every day
Location
This is a full-time position, on-site at our St. Louis, MO, office.
Ready to ?
Ready to make a real impact? If you're driven, curious, and excited to grow with a team that's changing the worldand where you're not just an employee but an owner - we want you on board!
Join us, and let's create safer environments together - making a global difference you'll be proud to own.
Job ID: 488036993
Originally Posted on: 8/4/2025
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