Guest Services Agent - Trinidad History Museum

HISTORY COLORADO has a strong commitment to diversity, inclusion and cultural competency, because of that, we are continuously seeking to recruit individuals who will enhance this diversity and ultimately the effectiveness of our organization.

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven, history-centered movement building a better future. We are stronger when we do this together, building new knowledge and shared meaning that improves lives today and for our descendants.

As an agency of the State of Colorado and a non-profit organization, we are committed to serving all Coloradans. We offer access to our states history through enriching experiences at eleven museums and historic sites, with dynamic and relevant exhibits and activities. We work with school groups and young learners through field trips, day camps, and traveling programs. Were also home to a free public research center, Colorados Office of Archaeology and Historic Preservation (OAHP), and the Colorado State Historical Fund (SHF), the nations largest preservation program of its kind. We steward 15 million objects, photographs, and archival resources that make up the States collection, and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans. Were committed to Colorados diverse communities through education, engagement, and access. We know were succeeding when more voices, perspectives, and experiences are part of History Colorado. It's our vision that every Coloradan feels rooted, draws strength from those who have come before us, and knows they belong in this place.

In pursuit of a more just and equitable Colorado, we embody the grounding virtues listed below as the foundation of all aspects of our work: our thinking, communication, process, outcomes, and evaluation. Our work is guided by, for, and of the communities we build, belong to, and serve, and we commit to:

• Being in Community

• Amplifying and Centering Voices of Black, Indigenous, and People of Color

• Co-creation and Shared Authority

• Humility and Reflection

• Responsiveness and Flexibility

• Shared Destiny

Mission Statement: We are Colorado. Together, our generational work centers communities, deepens knowledge and catalyzes the transformative power of history.

If you are considering a career opportunity with the goal of making a difference, consider joining the dedicated people at History Colorado. We offer fantastic benefits including:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans

• Medical and dental health plans: style="list-style-type: disc; color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none; margin-left: 36pt">

  Employer supplemented Health Savings Account

• Paid life insurance, plus additional optional life insurance options

• Short- and long-term disability coverage

• 11 paid holidays per year plus generous vacation and sick leave accruals

• BenefitHub state employee discount program

• State of Health employee wellness program

• Excellent work-life programs, such as flexible schedules and more.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Learn more at: style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none">. The Guest Services Specialist will assist Community Museum staff with
museum daily operations and provide a welcoming environment to all visitors. This role is the first
point of contact for visitors to the museum. This is a full-time regular position, with benefits and
holiday compensation. Weekend schedules and holidays are required.

Duties include:

• Ensure that museum admission, gift shop and membership sales, daily tours, programs
  and activities run smoothly
• Learn and operate internal point of sale systems, including updating and tracking
  inventories; mandatory attendance of monthly meetings and trainings in POS
• Assist with gift store purchasing, includes seasonal purchasing and budgeting
• Answer questions about the museum and the area
• Provide support for our volunteer team.
• Give tours or assist with programs and events if necessary, such as set-up and clean-up
  (i.e. stack chairs, move tables, load and unload washer, dryer, dishwashers to assist with
  programs).
• Open and close the museum
• Complete a visual check of all areas of the museum to check for anything out of the
  ordinary, report any concerns to staff.
• Assist with general tidiness of front desk area, gift shop, and museum, such as
  sweeping, dusting, etc
• Maintain overall appearance of the facility as directed
• Open, close and operate cash register and daily sales records for days onsite, this
  includes counting the cash register at the beginning and end of the shift, recording all
  sales and reporting on the daily transactions and attendance, making weekly deposits.
• Assist with running programs for the public including school field trips, museum tours
  and other special events.
• Assist with special projects and events as assigned.
  

Desired Skills & Experience: experience working in museums, the tourism industry, retail and/or
customer service, experience with Excel and Google Sheets a plus, comfortable working
independently, excellent communication skills required, knowledge of the local area and
surrounding attractions is helpful.

Physical Requirements/Work Environment: Ability to walk around a campus that takes up a full city-
block and climb multiple flights of stairs daily. Ability to lift up to 25 lbs.

History Colorado is committed to anti-racism practices across its institution and outlined in these grounding virtues. As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position.

Resumes will not be accepted in lieu of a completed application, but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide Human Resources with an official disposition of any charges.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete the application. To request an accommodation, please contact Jesus Garcia ... or email ... .