Office Concierge I

Position Title :

Office Concierge I

Position Type :

Full Time, Hourly, Non-Exempt

Schedule:

35 hours/week,

Monday & Friday: 9 AM – 5 PM

Tuesday, Wednesday, Thursday: 11 AM – 7 PM

Format:

Fully Onsite

Department/Program :

Administrative Services

Location:

1 Pierrepont Plaza, Suite 901, Brooklyn, NY 11201

195 Montague St., 8 th Floor, Brooklyn, NY 11201

Direct Supervisor :

Administrative Services Manager

Direct Reports (if any):

About Graham :

Graham provides life-changing tools and resources for children, young adults and families who face some of the most difficult obstacles caused by poverty, racial injustice, and lack of access to educational opportunities, living wage employment, quality healthcare, and affordable housing.

We collaborate with communities and strong partners to create and implement innovative strategies so everyone can lead healthy, joyful, and successful lives.

Principal Objective/Role Overview:

Graham is looking for an organized, outgoing Office Concierge for our offices in Brooklyn. In this position, you will assist with a variety of clerical and administrative duties. These tasks include but are not limited to greeting clients, answering phones, taking messages, managing email and mail correspondence, and site calendaring. You may also assist with invoicing and ordering office supplies. As a member of the Graham Welcoming Committee, you will be tasked with the duty of greeting staff and families as they arrive. Providing excellent customer service while maintaining a professional appearance is a key requirement of the role.

Job Responsibilities :

Receptionist/Office Concierge Duties and Responsibilities

• Welcome staff, families and visitors.
• Answer phones and take messages.
• Monitor incoming and outgoing emails.
• Manage inventory of office supplies.
• Perform other clerical tasks administered by the Administrative Services Manager.
• Render support to the Executive and Leadership team. (As needed upon approval of Admin Manager)
• Assist programs with laundry and shower room scheduling.
• Replenishing of office supplies and snacks.
• Keep play area organized and tidy.
• Monitor locker usage.
• Advise cleaning team of areas of concern.
• Work in conjunction with security team to maintain a safe and secure environment for staff and families.
• Maintain open communication with supervisor/leaders in regard to security and maintenance concerns.
• Provide coverage and support for neighboring Graham locations. (As needed upon approval of Admin Manager)

Conference Room Booking & Guests Services :

• Timely management of conference room accommodation (includes reservation via Robin and audio-visual equipment and office supplies)
• Greets and directs families/guests to the proper areas of service.
• Add guests to Envoy and provide access to Envoy for new approved staff
• Assist with the set-up and take down conference rooms for meetings.

Interoffice and External Mail Services :

• Sort, process and distribute incoming mail.

Competencies & Character Traits :

• Humane leader.
• Excellent customer service.
• Committed to anti-racism and changing structurally racist systems.
• Maintains an uncompromised commitment to integrity.
• Eager to self-reflect, demonstrate vulnerability and humility, and make improvements.
• Focuses on possibilities and bringing people together to develop solutions.
• Exceptional written and verbal communications skills.
• Demonstrated ability to establish relationships with external and internal constituents.
• Demonstrated coordination, time management and organizational skills.
• Belief in the capacity for human beings to make extraordinary change.
• Embraces the Graham Pillars of Respect, Grow, Thrive and Lead.

Position Qualifications :

• High school diploma or GED certificate preferred.
• Administrative or clerical experience preferred.
• Computer proficiency with Outlook, Word, Excel and Google Docs
• A proven capacity to work inclusively and collaboratively with program, fiscal and administrative leadership, as well as external stakeholders,

Salary & Compensation :

• Hourly Rate : $22.86/hour
• FLSA Status : Non-Exempt
• Benefits Eligibility : This role is eligible to participate in our Performance Based Merit Award program at the end of each fiscal year, and eligible for benefits including health insurance, retirement plans (pension and 403B thrift), career coaching via Bravely, and more!

Disclaimer: Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job.

EEO Statement

The Equal Employment Opportunity Policy of Graham is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Graham hires and promotes individuals solely based on their qualifications for the job to be filled.

Graham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.