Hospitality Assistant III

General Information

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Work Location: Los Angeles, CA, USA Onsite or Remote Fully On-Site Work Schedule Variable schedule; including evenings, weekends, and holidays Posted Date 08/04/2025 Salary Range : $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 26016 Primary Duties and Responsibilities

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Incumbent reports to the Manager of Hospitality Services, and works independently to carry out projects, duties and tasks. Incumbent is part of a team whose members are in constant communication with each other verbally and via e-mails and written messages incumbent keeps the manager informed on all matters and issues, including escalation as needed. Work is reviewed upon request of manager. Must be able to function effectively on own or in conjunction with other Information Desk team members without the need for constant supervision.

Information Desks (East/West/MP200/Maddies Room)

• Receive, greet, and check-in visitors and patients and give verbal directions to so as to get them to appropriate destination.
• Answer questions about the organization and associated activities
• Confirm inpatient admission with Insurance Companies while abying by HIPPA policies.
• Provide wheelchairs to patients/visitors. This may require going to different areas of the hospital to obtain wheelchairs. Assist patients and family into the hospital, walking, or by wheelchair as needed.
• Stay current on the systems Visitor Guidelines and review these guidelines with visitors, patients, and staff as needed.
• Efficiently check-in visitors and patients using PassagePoint and Care Connect, and/or other required systems.
• Modify daily tasks as needed in order to support UCLA systems visitor guidelines, visitors, patients, and unit specific restrictions.
• Maintain and follow visitor management security processes, such as Visitor Management Inbox and PassagePoint Security Centers watch list and alerts.
• Follow chain of custody of found items and document the lost/found items to ensure the safe keeping, and attempt to return articles to their rightful owner as instructed by the Lost and Found Policy.
• Follow opening and closing procedures.
• Maintain a sanitized and organized station.

Maddies Room (Surgical Waiting Area) specific:

Follow Maddies Room processes when checking in visitors and assigning siting.

Round in Maddies room to provide confidential updates, and follow through on questions and requests in a proactive and timely manner. Also round to ensure cleanliness of the area, organization, and report deficits to the appropriate department in a timely way.

Proactively promote and support use of the Physicians Consultation Rooms.

Documents visitor information and updates on Maddies Room Status Board, as a means of communication with the surgical teams.

Remind, encourage, and invite visitors to eat outside Maddies room in a professional and tactful manner.

Tactfully remind employees not to use Maddies room as an access point to the patio or parking structure.

Other:

• Demonstrates flexibility in work schedule to meet department need.
• Assist in conducting environmental rounding in the lobbies as needed and ensure that the flu stations are organized and stocked
• Recognizes issues before they become problems and problem solves them
• Participate in the training of new staff, modified staff, and volunteers as needed.
• Administrative support to Hospitality Services supervisor as needed.
• P erform other duties/projects as assigned.

Salary Range: $30.36-43.49/hr Job Qualifications

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• Demonstrate skill in working independently and without supervision.
• Demonstrate Leadership Experience.
• Demonstrate great interpersonal skills in treating coworkers as well as customers with respect, courtesy, and understanding
• Demonstrate great customer service skills through constant helpfulness, willingness to assist in variety of situations, and good listening skills
• Demonstrate ability to collect feedback, analyze, create reports and provide date to leadership.
• Demonstrate recent work experience in customer service and the ability to value others.
• Skill in setting priorities and following directions.
• Demonstrated ability to apply the techniques of problem solving, active listening, and diffusion of anger, with family members that are anxious.
• Ability to remain calm and rational in highly volatile and ambiguous situations. Demonstrated ability to prioritize a large number of simultaneous, complex situations and complete them within reasonable time frames.
• Demonstrated conflict resolution and group process skills sufficient to be effective in an interdisciplinary group or team.
• Ability and willingness to perform support functions such as assisting in various areas.
• Strong written skills to prepare professional level correspondence.
• Proficiency with MS Word, MS Excel, MS Access and MS Power point strongly preferred.
• Ability to effect change toward improvement of hospital and clinics services.
• Ability to relate on the telephone with authority, tact, understanding patience and caring.
• Ability to navigate through the system to find where patients about to receive updates for the family.
• Ability to multi task (answer multiple questions at the same time, answer and receive multiple phone lines from Operating room, PACU, SOU, GOU, Interventional Radiology, Cath Lab, Radiology, Interventional Medicine, Interventional Cardiology and Surgeons needing assistance to locate family members for update.
• Physical Requirements: Standing and walking at least 6.5 hours of an 8 hour work day, often in continuous stretches

Pushing / Pulling / Lifting up to 25 pounds

• Ability to work with various types of volunteers in the surgical waiting area and the Recovery room.