Receptionist, Customer Service/HelpDesk

Reports to: Receptionist Supervisor & Office Manager

Full-Time Position

M-S (7:30AM - 8PM) Hours/days will vary

Summary: The Receptionist receives calls at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, route incoming calls, takes messages, and provides basic information to all callers.

Essential Duties:

- Greets showroom customers and determines the nature of their visit

- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson

- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message

- Communicates with callers and visitors in a professional, friendly, and efficient manner

- Obtains basic demographic information about each customer using a customer data base system and/or log sheet

- Assists with keeping showroom and customer waiting area neat and orderly

- Assists with brewing coffee

- Remains fully compliant with Company HR trainings

- Maintain professional and courteous attitude, wardrobe, and grooming

- Other tasks as assigned

Qualifications:

- High school diploma or GED required

- Previous experience preferred

- Strong organizational skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

- Must be focused, detail oriented, and very thorough

Laura Automotive Group is the largest volume GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application.

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.