Experience Reception Concierge- Hotel/ Hospitality experience preferred
- CBRE
- Indianapolis, Indiana
- Full Time
Experience Reception Concierge- Hotel/ Hospitality experience preferred
Job ID
231725
Posted
04-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Indianapolis - Indiana - United States of America
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
**About the role**
The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, encouraging and client focused atmosphere. They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
This is a fully onsite role Monday-Friday in Indianapolis, IN with hours of support around 8am-4 or 5pm (some flexibility needed).
**What youll do**
+ Welcomes tenants/employees and announces clients, applicants, and visitors - Responsible for responding promptly with accurate and detailed information according to the specific requests from tenants, employees and visitors - Conducts a variety of front-of-house activities including: - Guest registration through badging software - Guest accommodation with luggage/coats, etc.
+ Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits - Issues visitor passes - Answers telephone in friendly, professional manner - Maintains accurate records of service requests and status - Arranges guides as needed - Receives and directs incoming calls and messages to appropriate personnel/tenants and voicemail - Provides assistance services to tenants/employees and guests including but not limited to:
+ Arranges and confirms recreational, dining, and/or business activities Experience Reception Concierge - Assist with transportation questions - Office wayfinding - Guest and administrative support - Other services as needed - Continually maintains neat appearance of reception/lobby area and nearby common spaces - May preform visitor volume tracking and reporting, reception services and visitor refreshments - Serves as point of contact and/or extension of the facilities team as a representative of the Experience team - Requests building and housekeeping services as needed - Periodically inspects common area equipment to ensure good operating condition - Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage. - Performs general administrative duties associated with disturbing packages and mail as required - Supports with meeting and events tasks as assigned - May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment and securing audio visual support - Follows security and emergency procedures as defined for the property - Responds to emergency situations in a calm, efficient manner - Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures - May order and stock office supplies and other common use items for the location or common areas - Maintains a file of services including transportation sources, accommodations and referral contacts - May contribute site specific content for Host Digital.
**What youll need**
HS Diploma or equivalent experience or GED required. Bachelors degree or equivalent experience or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business related information
**Why CBRE?**
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values respect, integrity, service, and excellence and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
**Disclaimers**
You are currently authorized to work in the United States without the need for visa sponsorship now or in the future.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ... or via telephone at +... (U.S.) and +... (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
231725
Posted
04-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Indianapolis - Indiana - United States of America
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
**About the role**
The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, encouraging and client focused atmosphere. They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
This is a fully onsite role Monday-Friday in Indianapolis, IN with hours of support around 8am-4 or 5pm (some flexibility needed).
**What youll do**
+ Welcomes tenants/employees and announces clients, applicants, and visitors - Responsible for responding promptly with accurate and detailed information according to the specific requests from tenants, employees and visitors - Conducts a variety of front-of-house activities including: - Guest registration through badging software - Guest accommodation with luggage/coats, etc.
+ Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits - Issues visitor passes - Answers telephone in friendly, professional manner - Maintains accurate records of service requests and status - Arranges guides as needed - Receives and directs incoming calls and messages to appropriate personnel/tenants and voicemail - Provides assistance services to tenants/employees and guests including but not limited to:
+ Arranges and confirms recreational, dining, and/or business activities Experience Reception Concierge - Assist with transportation questions - Office wayfinding - Guest and administrative support - Other services as needed - Continually maintains neat appearance of reception/lobby area and nearby common spaces - May preform visitor volume tracking and reporting, reception services and visitor refreshments - Serves as point of contact and/or extension of the facilities team as a representative of the Experience team - Requests building and housekeeping services as needed - Periodically inspects common area equipment to ensure good operating condition - Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage. - Performs general administrative duties associated with disturbing packages and mail as required - Supports with meeting and events tasks as assigned - May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment and securing audio visual support - Follows security and emergency procedures as defined for the property - Responds to emergency situations in a calm, efficient manner - Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures - May order and stock office supplies and other common use items for the location or common areas - Maintains a file of services including transportation sources, accommodations and referral contacts - May contribute site specific content for Host Digital.
**What youll need**
HS Diploma or equivalent experience or GED required. Bachelors degree or equivalent experience or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business related information
**Why CBRE?**
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values respect, integrity, service, and excellence and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
**Disclaimers**
You are currently authorized to work in the United States without the need for visa sponsorship now or in the future.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ... or via telephone at +... (U.S.) and +... (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID: 488135731
Originally Posted on: 8/5/2025
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