Front Desk Agent

Front Desk Agent

Full-Time

Homewood Suites Columbus OSU

Columbus, OH

A property of: Shaner Hotel Group

Posted July 29, 2025 by Shaner Hotel Group

Apply Save Share This Job

JOB DETAILS

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

Other Jobs at Homewood Suites Columbus OSU:

Night Auditor

Homewood Suites Columbus OSU

Columbus, OH

A property of: Shaner Hotel Group

Full-Time

about 18 hours ago

Night Auditor

Homewood Suites Columbus OSU

Columbus, OH

A property of: Shaner Hotel Group

Full-Time

3 days ago

Front Desk Agent

Homewood Suites Columbus OSU

Columbus, OH

A property of: Shaner Hotel Group

Full-Time

14 days ago

View more

Find Jobs Career Advice Post a Job

Contact About Us Terms and Conditions Privacy Policy