Food Runner

Performs as a team member with the venue hosts, food servers, shift supervisors, and kitchen staff in maintaining a smooth, efficient venue operation.

ESSENTIAL JOB FUNCTIONS:

• Responsible for clearing all tables and resetting them for new seating, ensuring tables are set in accordance with venue standards.
• Responsible for approaching newly seated guests and serving them bread, butter, water, etc. in an efficient, courteous manner.
• Assists Food Servers, as needed, throughout the meal by observing guests for any requests for service, clearing dishes from the table and continually providing a clean, neat eating area.
• Maintains cleanliness of all side stations and assists with side work, as needed.
• Performs as a team member with the venue hosts, food servers, shift supervisors, and kitchen staff in maintaining a smooth, efficient venue operation.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Provides a warm farewell and thanks guests for visiting.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Education Degree (GED)
• Restaurant experience preferred
• Minimum 1 year work experience in a restaurant, either front of house or back of house

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maneuver to all areas of the venue
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand Basic English.
• Must be able to respond to visual and aural cues.