Receptionist

Shift - Monday to Friday; 1st shift

$19-21/HR

What this job involves - The Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all employees and visitors are assisted in a professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a welcoming workplace environment.

What is the day to day?

• Enthusiastically welcome employees and visitors
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
• Act as a central point of contact, providing information and wayfinding for the facility
• Actively monitor and maintain the front desk, lobby, and common areas to ensure an environment that is safe, clean, organized, and reflects brand standards
• Execute the badging process for employees, visitors, and third-party providers
• Implement and monitor standards of service to meet and exceed expectations
• Process mail, incoming and outgoing along with other deliveries
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Clients operations occur
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services
• Implement and monitor standards of service to meet and exceed expectations
• Familiar with all services within the facility and works with facilities management to facilitate a 'client focused' approach across services

Desired experience and technical skills

Required

• Experience in providing top-notch customer service
• Fantastic computer skills with the ability to learn multiple web-based softwares

Preferred

• Familiarity using CMMS or work order systems