Housekeeping Lead @ Bandon Dunes Golf Resort

As the Housekeeping Lead at Bandon Dunes Golf Resort, you'll be the hands-on leader who keeps our housekeeping operations running smoothly during every shift. You'll coordinate your team, ensure our rooms and public spaces meet our high standards, and be the go-to person when guests need something special. This isn't a desk jobyou'll be working alongside your team, solving problems in real-time, and making sure every guest experience is exceptional. You'll bridge the gap between our housekeeping staff and management while maintaining the attention to detail that makes Bandon Dunes special. About Bandon Dunes Golf Resort: Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort also has an award-winning par-3 course, Bandon Preserve, and the new Shorty's opened in 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon. Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes collection of restaurants. Whether you're looking to enjoy locally sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone. Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregons natural beauty and away from the demands of daily life.
What You'll Do:

• Lead your team through every shift. You'll coordinate with the housekeeping staff, assign tasks, and ensure everything is done efficiently. When someone needs help or guidance, you'll be there to provide it.
• Maintain our quality standards. You'll conduct spot checks on rooms and public areas, work with our Housekeeping Inspector, and ensure that everything meets our resort standards. If something isn't right, you'll fix it or ensure it gets fixed.
• Train and develop new team members. You'll lead onboarding for new housekeeping staff, teaching them our expectations and best practices. You'll help people grow their skills and understand what makes great hospitality.
• Handle guest requests and solve problems. When guests need something or operational challenges arise, you'll be the person who quickly and professionally figures out solutions.
• Manage supplies and inventory. You'll monitor stock levels, maintain proper inventory, and collaborate with your team to track what's needed. You'll ensure your team has what they need to do their jobs well.
• Keep everyone safe. You'll enforce safety protocols, ensure proper handling of cleaning chemicals and equipment, and make sure your team follows all safety guidelines.

What Makes You a Great Fit:

• You have housekeeping experience. At least one year of experience in hotel or resort housekeeping is preferred. If you've had leadership experience in housekeeping, even betterbut we care more about your ability to work with people and maintain standards.
• You're naturally organized and detail-oriented. You notice when things aren't quite right and you take action to fix them. You understand that small details make a big difference in the guest experience.
• You communicate well with people. You can give clear direction to your team, handle guest requests professionally, and know when to escalate issues to your supervisor. You're comfortable having both supportive and corrective conversations.
• You can handle the physical demands. This role requires standing, walking, bending, and lifting for extended periods of time. You'll be on your feet for most of your shift and may need to lift up to 50 pounds with assistance.
• You stay calm under pressure. Resort operations can be fast-paced and demanding. You can prioritize tasks, adapt to changing situations, and keep your team focused, even during busy periods.

Perks and Benefits for Full Time Employees:

• Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
• Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
• Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
• Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.
• Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
• Resort Discounts: Save on dining and merchandise throughout the resort.
• Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
• Career Growth: Take advantage of continuous training and development opportunities to advance your career.

If you're someone who takes pride in creating clean, welcoming spaces and enjoys leading a team that makes guests feel at home, we'd like to hear from you. This role reports to our Housekeeping Supervisor and offers the opportunity to make a real impact in a beautiful coastal setting where every day brings the satisfaction of helping create memorable experiences for our guests.
At Bandon Dunes Golf Resort, we are proud to be an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
#bandondunes